Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Carol becker

Gloucester,VA

Summary

Accomplished Retail Sales Manager with a proven track record at Walmart, enhancing sales through expert customer service and innovative retail operations. Skilled in coaching and mentoring teams to exceed sales goals, demonstrated by significant repeat business and relationship building. Excels in critical thinking and decision-making, driving operational excellence and profitability.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

44
44
years of professional experience

Work History

Retail Sales Manager

Walmart
01.1994 - 07.2022
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Department Sales Manager

Sears Roebuck
01.1979 - 12.1993
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Organized regular training sessions to keep the team updated on industry trends, new products, and selling techniques.
  • Led by example in consistently meeting personal sales targets while motivating team members to achieve their own individual goals as well.
  • Mentored junior sales staff, providing guidance on best practices and techniques for achieving individual and departmental objectives.
  • Fostered a positive work environment within the department by promoting open communication channels among team members and recognizing top performers.
  • Developed strong relationships with key clients, resulting in increased repeat business and referrals for the department.
  • Coordinated special events within the department to boost visibility in the community and attract new clientele through engaging experiences.
  • Identified and resolved operational inefficiencies, streamlining processes to reduce costs and improve department performance.
  • Successfully negotiated contracts with suppliers that resulted in cost savings without sacrificing product quality or availability for customers.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Education

High School Diploma -

Huntingdon Area High School
Huntingdon, PA

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Decision-making
  • Critical thinking
  • Coaching and mentoring
  • Team building
  • Relationship building
  • Rapport and relationship building
  • Goal setting and achievement

Interests

  • Avid Reader
  • Enjoy participating in [activity] for overall physical and mental well-being
  • I enjoy helping others and giving back to the community
  • Outdoor Recreation
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Offering time and support to shelters for the homeless, women, and animals
  • Animal Welfare Advocacy
  • Volunteering at community kitchens and food-related charities

Timeline

Retail Sales Manager

Walmart
01.1994 - 07.2022

Department Sales Manager

Sears Roebuck
01.1979 - 12.1993

High School Diploma -

Huntingdon Area High School

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Carol becker