Proven expertise in maintaining high standards of cleanliness and guest satisfaction, demonstrated during tenure at LaQuinta Inn & Suites Tampa Central. Skilled in advanced cleaning techniques and chemical safety, complemented by a strong ability to work collaboratively, ensuring a 20% improvement in room inspection scores. Renowned for exceptional organizational skills and a commitment to enhancing guest experiences.
Hi, I’m
Carol Berkshire
Jacksonville,FL
Summary
Overview
2025
years of professional experience
Work History
LaQuinta Inn & Suites Tampa Central
Housekeeping Room Attendant
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Hang, cleaned and rehung draperies to maintain freshness.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Rotated linens in storerooms and replenished when supplies ran low.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Washed and put away kitchen dishes, utensils and glassware.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Personal Employer
Caregiver
09.2024 - 11.2024
Job overview
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Maintained entire family's schedule and organized events.
- Provided compassionate and patient-focused care to cultivate well-being.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Courtyard by Marriott
Housekeeper
10.2009 - 12.2011
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Operated electronic backpack vacuums and floor sweepers.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Personal Employer
Elderly Caregiver
06.2007 - 03.2008
Job overview
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted disabled clients to support independence and well-being.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Completed regular check-ins and progress report for each client.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Liaised with key accounts to deliver targeted administrative household support.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Resolved issues and conflicts among residents, fostering harmonious living environment.
- Encouraged residents to engage in physical exercises, contributing to their mobility and physical well-being.
- Coordinated with external healthcare providers to arrange appointments and transportation, ensuring comprehensive care.
- Developed personalized care plans in collaboration with healthcare teams to meet unique needs of each resident.
- Maintained clean and safe living environments, significantly reducing risk of falls and infections.
- Documented care provided and progress made, ensuring accurate health records.
- Implemented dietary modifications for residents with special nutritional needs, promoting better health outcomes.
- Monitored vital signs and reported changes to healthcare professionals, ensuring prompt medical attention.
- Adapted activities to meet varying physical and cognitive abilities of residents, ensuring inclusive participation.
- Administered medications to ensure timely healthcare for each resident.
- Conducted regular safety checks of equipment and facilities, preventing potential hazards.
- Enhanced communication with family members, keeping them informed about health and well-being of their loved ones.
- Fostered sense of community among residents, significantly enhancing their social well-being and satisfaction.
- Provided emotional support, significantly improving residents' mental health and overall happiness.
- Improved elderly residents' quality of life by providing compassionate daily care and companionship.
- Organized recreational activities that increased social interaction among residents.
- Assisted with personal care tasks, preserving residents' dignity and promoting independence.
- Enhanced residents' day-to-day experiences by listening to their stories and providing companionship.
- Facilitated mobility, aiding residents in moving around to promote physical health.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Self Employed Writer
House Cleaner
11.2006 - 02.2007
Job overview
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Polished fixtures to achieve professional shine and appearance.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Adhered to professional house cleaning checklist.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Operated electronic backpack vacuums and floor sweepers.
- Hang, cleaned and rehung draperies to maintain freshness.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Education
Lakewood Sr HoghBuckeye Lake, OH
High School Diploma from Basic
06.1995
University Overview
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Waste disposal
- Chemical handling
- Maintenance coordination
- Cleaning techniques
- Bathroom maintenance
- Vacuuming carpets
- Window cleaning
- Furniture polishing
- Dusting surfaces
- Window washing
- Carpet cleaning
- Upholstery cleaning
- Floor care techniques
- Chemical safety knowledge
- Health and safety
- Emergency protocols
- Daily room inspections
- Washing windows
- Maintenance reporting
- Polishing surfaces
- Chandelier cleaning
- Restocking supplies
- Cart management
- Hospitality standards knowledge
- Sanitization procedures
- Mopping and buffing floors
- Linen replacement
- Mini-bar replenishment
- Housekeeping
- Time management
- Multitasking and prioritizing
- Guest service and support
- Teamwork and collaboration
- Team support and collaboration
- Guest request response
- Problem-solving
- Health and safety compliance
- Organizational skills
- Work planning and organization
- Deep cleaning protocols
- Multitasking
- Sweeping and mopping
- Room maintenance scheduling
- Vacuuming
- Kitchen cleaning and dishwashing
- Supply stocking
- Floor vacuuming
- Professional and courteous
- Restroom servicing
- Supply restocking
- Equipment disinfection
- Multitasking Abilities
- Quality assurance
- Interior and exterior cleaning
- Relationship building
- Heavy lifting
- Customer inquiry and response
- Restroom detailing
- Lost and found management
- Meeting room preparation
- COVID-19 safety procedures
- Mopping and sweeping
- Attention to detail
- Staff training
- Safe chemical handling
- Furniture moving
- Health standards compliance
- Interpersonal communication
- Window blind dusting
- Inventory control
- Supply replenishment
- Trash collection and disposal
Timeline
Caregiver
Personal Employer
09.2024 - 11.2024
Housekeeper
Courtyard by Marriott
10.2009 - 12.2011
Elderly Caregiver
Personal Employer
06.2007 - 03.2008
House Cleaner
Self Employed Writer
11.2006 - 02.2007
Housekeeping Room Attendant
LaQuinta Inn & Suites Tampa Central
Lakewood Sr Hogh
High School Diploma from Basic
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