Empathetic and culturally sensitive professional recognized by The Ritz-Carlton Leadership Center for helping organizations grow their businesses by delivering unparalleled guest experiences. Combines adaptability, strategic thinking, and hands-on experience to support leaders and their teams in anticipating and exceeding the needs of their customers. Encourages impactful solutions to enhance organizational performance and overall happiness for team members and the guests they serve., Proficient in planning, developing and successfully implementing multiple projects while building strategic alliances through community outreach, education and event planning,
Community Innovator : Founder of global non-profit serving families impacted by substance use, mental health and overdose.. Served on Community Drug Awareness Council and Task Force recognized by the US Substance Abuse and Mental Health Services Administration (SAMHSA) as a model program. Advisor and advocate, working collaboratively with leaders and their organizations to better serve the needs of families impacted by overdose. http://patch.com/new-jersey/montville/reach-dac-and-montville-nationally-modeled-for-substance-abuse-prevention
Certified by the Ritz-Carlton Hotel Leadership Center in "Leadership Empowerment and Legendary Service" http://ritzcarltonleadershipcenter.com/
Patient Coordinator/Marketing Director
Wise Center for Plastic Surgery
March 2011 – February 2012 (1 year)
Overall responsibility for marketing/branding start-up new center and scheduling surgical cases including case presentation, financing options, deposits/payments, medical clearance, exemplary patient experience. HIPPA and OSHA trained familiar with Joint Commission guidelines (JCAHO). Familiar with latest plastic surgery trends, and proficient in Nextech computer software
Director Of Marketing
Dental 2000
August 2007 – July 2009 (2 years)
Team leader and innovator providing leadership and initiatives for team members in all phases of operations including marketing, public relations, media, event planning, education and creating the "wow" customer experience; responsible for attracting and keeping new patients, implementing referral rewards programs and monitoring data. Supported principal as executive assistant, interfacing with vendors, managing pricing and controlling costs; community outreach liaison, maintaining exemplary relationships with all clients as well as establishing joint venture opportunities. Project manager responsible for complete renovation and redesign of office space to include managing budget, hiring and supervision of all contractors.
Chief Operating Officer to the President and CEO (her father) in the family's residential health care business, serving individuals impacted by schizophrenia and the elderly. With compassion, courage and perseverance we launched a fleet of medical transportation vehicles to better serve the needs of the community and subsequently established the second largest invalid coach company in New Jersey