Carol Birdy
Pittsburgh,PA
Summary
Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Intern
Thiel College Marketing
01.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Receptionist
Envy Nail Spa
06.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments and communicated with clients.
- Answered phone promptly and responded to emails.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Member Service Representative
Planet Fitness
06.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Eden Christian Academy
Sewickley, PA05.2020
Bachelor of Arts - Communications
Thiel College
Greenville, PA05.2024
Skills
- Adobe
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and Client relations
- Scheduling
photography and videography
Through my internship I was able to help manage Thiel College's social media accounts as well as have many photos and videos I personally took posted on their website and socials. I worked with various campus clubs and public organizations on promotional videos to cater to their specific messages and gain awarness.
art
- Painting
- Graphic design
- Drawing
- Sculpting
- Woodwork
- Cosmetology
- Metal work
Timeline
Intern
Thiel College Marketing
01.2024 - Current
Receptionist
Envy Nail Spa
06.2023 - 08.2023
Member Service Representative
Planet Fitness
06.2021 - 12.2021
High School Diploma -
Eden Christian Academy
Bachelor of Arts - Communications
Thiel College
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