CAROL BOGA TCHACHITO
Marietta,GA
Summary
Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Customer Support Specialist
S2G-Michael Kors
05.2018 - Current
- Deliver exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Serve customer account and technical needs across 70+ daily calls, consistently meeting productivity and quality targets.
- Resolve customer orders related issue via phone, chat and email.
- Promptly assist customers in placing and process orders.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Remotely Assist stores and Customers with account's technological issue related.
- Identify and assess customers' needs to achieve satisfaction.
- Utilize CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Life Agent
Primerica Financial Services
08.2020 - 12.2021
- Educated prospective clients on the benefits of life insurance, increasing awareness of the importance of financial planning.
- Help families with their life insurance needs and select plans based upon unique needs.
- Engaged customers via in-home presentations/Zoom meetings monthly closing an average of 10 life apps.
- Conducted comprehensive needs assessments, aligning clients with suitable coverage plans for their unique situations.
- Collaborated with underwriters to assess risk profiles, resulting in accurate policy pricing for each client.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Mentored new hires on sales techniques, product knowledge, and customer relationship management strategies to foster a supportive work environment.
- Marketed life insurance products to increase customer bases and revenue.
Independent Jewelry Consultant
Paparazzi Accessories
04.2018 - 08.2020
- Provided direct sales of costume jewelry via vending events and private jewelry parties.
- Utilized social media to market jewelry to local community to increase overall sales.
- Recruited sales associates to retail jewelry as part of team to build brand awareness.
- Assisted clients with selecting perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Handled customer inquiries professionally, resolving issues promptly to uphold brand's reputation for outstanding service quality.
- Optimized inventory, security and budget controls to keep business operating at streamlined, efficient and cost-effective levels, maintaining average of 40% profit.
Education
High School Diploma -
Hope High School
Providence, RI06.2001
Skills
- Customer Service
- Strong Phone Etiquette
- Critical Thinker
- Leader and Team-Player
- Conflict Resolution
- Microsoft Windows and Office Suite
- Customer Relationship Management (CRM)
- Health Insurance Sales
Certification
- Certified Advanced Customer Service and Sales, January 2017
- Certified Customer Service and Contact Center, February 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Life Agent
Primerica Financial Services
08.2020 - 12.2021
Customer Support Specialist
S2G-Michael Kors
05.2018 - Current
Independent Jewelry Consultant
Paparazzi Accessories
04.2018 - 08.2020
High School Diploma -
Hope High School
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