Carol Boysen
Rochester,MN
Summary
Proven track record in enhancing patient retention and practice growth at Mayo Clinic through compassionate assistance and efficient schedule management. Expert in HIPAA compliance and patient scheduling, demonstrating strong follow-up skills and healthcare industry understanding. Fostered a positive work environment at Caribou Coffee, significantly reducing cash discrepancies.
Overview
9
9
years of professional experience
Work History
Patient Appointment Coordinator
Mayo Clinic
04.2022 - Current
- Increased patient retention by providing compassionate assistance during appointment scheduling and follow-up processes.
- Contributed to practice growth by promoting available services to prospective patients during initial interactions.
- Ensured compliance with HIPAA regulations while handling sensitive medical information during scheduling processes and correspondence.
- Streamlined office operations by managing daily appointment schedules for multiple healthcare providers.
Assistant Manager
Caribou Coffee
02.2016 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Mayo High School
Rochester, MN2013
Skills
- Patient confidentiality
- Healthcare industry understanding
- Data entry proficiency
- Follow-up skills
- HIPAA Compliance
- Patient Scheduling
- Data Entry
- Schedule Management
Timeline
Patient Appointment Coordinator
Mayo Clinic
04.2022 - Current
Assistant Manager
Caribou Coffee
02.2016 - 03.2022
GED -
Mayo High School
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