Carol Brown
Jefferson,WI
Summary
A compassionate and visionary leader with over 20 years of diverse experience in hospice care seeking to continue the legacy of excellence at Rainbow Hospice Care as CEO. With a proven track record in strategic leadership, financial management, program development, and community partnership. A trusted leader eager to lead and grow Rainbow Hospice Care. Driven by a deep commitment to optimizing the patient and family experience. Recognized for ability to develop innovative solutions, build dynamic teams, and foster long-lasting relationships. Accomplished executive with a progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management, and forward-thinking mindset. Develops and executes innovative strategies for stimulating growth and service quality. Ready for challenges and focused on meeting future demands.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Rainbow Hospice Care, Inc
11.2022 - Current
- XX-Present
- Led teams in establishing key performance indicators using real-time clinical and financial data
- Mentored leadership teams in budgeting, strategic planning, and operations ensuring seamless business growth.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Developed and implemented recommendations for service improvement.
- Monitored key business risks and established risk management procedures.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Directed technological improvements, reducing waste and business bottlenecks.
- Devised and presented business plans and forecasts to board of directors.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Formulated and executed strategic initiatives to improve product offerings.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Directed market expansions to propel business forward, meet changing customer needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Vice President of Quality & Clinical Operations
Rainbow Hospice Care
01.2013 - 11.2022
- XX
- Successfully introduced new programs such as Supportive Care Management
- Spearheaded leadership teams in strategic planning, resource allocation, and policy development
- Played a key role in organizational growth and leadership development.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and provided methods for reaching milestones.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and outlined processes for achievement.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
Inpatient Manager & Director of Program Integrity
Rainbow Hospice Care
01.2010 - 01.2013
- Led the Inpatient Center team through Medicare certification and played a pivotal role in the facility's planning and development
- Established a full-time nurse practitioner role, enhancing our staffing and care capability
- Engaged in community partnerships, bolstering Rainbow's relationship with local organizations and community groups.
- Developed supportive professional relationships with patients to enhance quality of life and achieve self-sufficiency.
- Maintained individual files such as case notes, intake and discharge summaries and releases of information.
- Offered regular and quality contact with clients to maintain trust, assist in crisis prevention and meet individual needs.
- Conducted screenings and assessments to determine eligibility for funding sources.
- Welcomed new patients and actively built relationships by explaining patient services programs and offering information and support.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assessed risk factors of patients and made referrals for further services.
- Provided patient and family education on available resources and self-care strategies.
- Facilitated family meetings to discuss patient care plans.
- Developed partnerships with community organizations to expand services and referrals.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Completed psychosocial evaluations and needs assessments.
- Participated in clinical supervision to maintain professional development.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated patient discharge planning and follow-up care.
- Preserved and prepared reports and treatment records.
Director of Program Integrity
Rainbow Hospice Care
01.2007 - 01.2010
- Led the organization's transition into compliance with major regulatory changes and ensured successful audit outcomes
- Spearheaded electronic health record upgrades and process optimizations
- Contributed to strategic budgeting and participated in quality improvement collaborative workgroups.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Implemented new quality assurance and customer service standards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Recorded, analyzed, and distributed statistical information.
Admissions & Triage RN
Rainbow Hospice Care
01.2004 - 01.2007
- Championed individualized plans of care, transitioning from generic care plans
- Achieved certification in hospice and palliative care in nursing, enhancing the quality of care provided to patients.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Registered Nurse Case Manager
Rainbow Hospice Care
12.2002 - 01.2004
- Played an integral role in the implementation of the organization's first electronic medical record system
- Developed lasting relationships with patients, families, colleagues, and facility partners, strengthening community ties and trust.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Responded promptly and professionally to patient questions and concerns.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Liaised with physicians regarding patient needs, performance and changes.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Created patient assessments and plans for individual home care needs.
- Administered medications and treatments as prescribed by physicians.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
Education
Bachelor of Science - Nursing
University of Phoenix
10.2023
Associate Degree of Nursing -
Madison Area Technical College
12.1998
University of Wisconsin Madison
Skills
- Financial Oversight
- Change and Growth Management
- Leadership and People Development
- Risk and Mitigation Analysis
- Strategic Planning
- Process Improvement
- Industry Expertise
- Executive Leadership
- Analytical and Critical Thinker
- Operational and Financial Oversight
Certification
National Hospice and Palliative Care Organization (NHPCO) – Multiple Certifications
WHPCC Committees – Executive Steering and Clinical Integration
Jefferson County Public Health Committees – Disaster Preparedness and Drug-Free Initiatives
Timeline
Chief Operating Officer
Rainbow Hospice Care, Inc
11.2022 - Current
Vice President of Quality & Clinical Operations
Rainbow Hospice Care
01.2013 - 11.2022
Inpatient Manager & Director of Program Integrity
Rainbow Hospice Care
01.2010 - 01.2013
Director of Program Integrity
Rainbow Hospice Care
01.2007 - 01.2010
Admissions & Triage RN
Rainbow Hospice Care
01.2004 - 01.2007
Registered Nurse Case Manager
Rainbow Hospice Care
12.2002 - 01.2004
Bachelor of Science - Nursing
University of Phoenix
Associate Degree of Nursing -
Madison Area Technical College
University of Wisconsin Madison
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