Carol Brown
Shalimar,FL
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with customers, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
Regions Bank
08.2021 - Current
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Cross-sold credit cards, loans and other bank products.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
- Analyzed customers' financial information to deliver personalized account guidance through Greenprint
Personal Banker
The First, ANBA
01.2021 - 08.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Cross-sold bank products and services to meet customer needs and provide options.
Financial Relationship Sr Consultant
Regions Bank
05.2017 - 01.2021
- Achieved branch and individual targets and goals by identifying customer needs and providing solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated and advised customers on Regions consumer and business products and services including all loan and deposit types.
- Working the cash line as needed and balancing cash drawer. Assisting co workers to find outages if needed
- Resolving customers issues and complaints including disputes.
- Referrals to internal team of experts when needs are recognized.
Senior Personal Loan Specialist
One Main Financial Fka Springleaf Financial Svcs
01.1995 - 05.2017
- Enhanced customer satisfaction by providing personalized loan solutions based on individual financial needs.
- Developed strong client relationships, resulting in a high rate of repeat business and referrals.
- Maximized revenue generation with consistent achievement of sales targets for personal loans and related products.
- Reduced delinquency rates by proactively monitoring portfolio performance and addressing potential issues before they escalated.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Directly assisted Branch Manager in a high volume, fast paced office.
- Display extensive knowledge of business and administrative policies and successfully implementing daily operations in absence of manager
Server
Coach N Four Steakhouse
03.1989 - 12.2014
- Part time server in a fast paced full service restaurant until restaurant closed
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash and credit card transactions.
- I worked well in a team environment and have the ability to multi task.
Mortgage Loan Closer
Colonial Mortgage Company
06.1993 - 01.1995
- Prepared all paperwork for loan package and arranged final closing meeting.
- Made sure all stipulations were met prior to authorizing mortgage to close.
- Reviewed all signed loan documents for accuracy prior to funding.
- Worked closely with Broker, Underwriter and Title Company to insure a smooth process.
Education
High School Diploma -
Westlake High School
ThornwoodSkills
- Underwriting and Loan Processing
- Mortgage and Consumer Loan Lending
- Business Sales/Referrals/Retention
- Insurance and Annuity Sales
- Credit Analysis
- Collection/Delinquency Control
Certification
- State of Florida - Notary Public
- State of Florida - Life, Health and Variable Annuity License
- Nationwide Mortgage License System (NMLS)
- State of Florida - Mortgage Loan Originator (MLO)
Timeline
Senior Relationship Banker
Regions Bank
08.2021 - Current
Personal Banker
The First, ANBA
01.2021 - 08.2021
Financial Relationship Sr Consultant
Regions Bank
05.2017 - 01.2021
Senior Personal Loan Specialist
One Main Financial Fka Springleaf Financial Svcs
01.1995 - 05.2017
Mortgage Loan Closer
Colonial Mortgage Company
06.1993 - 01.1995
Server
Coach N Four Steakhouse
03.1989 - 12.2014
- State of Florida - Notary Public
- State of Florida - Life, Health and Variable Annuity License
- Nationwide Mortgage License System (NMLS)
- State of Florida - Mortgage Loan Originator (MLO)
High School Diploma -
Westlake High School
Similar Profiles
Yolanda V. BakerYolanda V. Baker
Senior Relationship Banker at Regions BankSenior Relationship Banker at Regions Bank
Gina LopezGina Lopez
Banker II at Regions BankBanker II at Regions Bank
Manuel GonzalezManuel Gonzalez
Relationship Banker at Regions BankRelationship Banker at Regions Bank