Carol Brown
Pearland
Summary
Detail-oriented professional with strong leadership skills in office supervision. Known for effectively monitoring staff performance and enhancing operational productivity. Ready to leverage expertise to support organizational goals.
Overview
43
43
years of professional experience
Work History
Office Supervisor, Records Division
City of Houston, Houston Police Department
10.2015 - Current
- Supervise Sr. Customer Service Clerks
- Create HEAR plans and reviews
- Perform Quality Control of Sr. Customer Service Clerks and Administrative Associates work
- Complete Monthly Productivity Reports for Sr. Customer Service Clerks
- Provide shift coverage for other Office Supervisors
- Review and approve biweekly payroll
- Monitor staff attendance
- Assist employees with questions and issues
Customer Service Clerk, Records Division
City of Houston, Houston Police Department
02.2009 - 10.2015
- Answer Tow Lines
- Enter tows and repossessions into computer system
- Verify vehicle information though TCIC/NCIC
- Enter DWI reports and dictation from officers into computer system
- Enter supplemental information to existing incident report
- Part II Staff review Uniform Crime Reporting coding
- Special assignments as requested by supervisor
- International Organization of Standards process owner and auditor
Medical Records Clerk
TMC Orthopedic
Houston
02.2007 - 10.2009
- Create and file documents patient charts
- Process the legal requests for medical records
- Created an invoice and form letters for records requests
- Maintain certified mail log
- Assist in Accounts Payable processing and filing of invoices and purchase orders
- Maintain office supply inventory and requisitions of supplies
Accounts Receivable Associate
Benchmark Research and Technologies
Houston
01.2005 - 06.2006
- Processing and mailing invoices to customers
- Researching and responding to customers billing inquiries
- Applying payments to accounts and reconciling discrepancies
- Assisting with the Accounts Receivable Bank Reconciliation and Accounts Payable Department as needed
Security Coordinator and Resident Relations
The Oxford Condominiums
Houston
02.2003 - 01.2005
- Supervise security staff
- Developed Standard Operating Procedures for security staff
- Assist resident with work requests, schedule deliveries and moving activity
- Respond to any questions or requests of residents
- Maintain resident information database
Weiser Security Service, Inc.
Houston
06.2001 - 02.2003
- Weiser Security Services, Inc. received contract at Four Leaf Towers
- Building management requested I remain at their location
Pinkerton Private Security
Houston
05.2000 - 06.2001
- Pinkerton Private Security purchased American Protective Services
Security Officer
American Protective Services, Inc.
Houston
04.1999 - 05.2000
- Maintaining inventory of packages received and notifying residents regarding delivered
- Log, inventory and issue resident’s vehicles valet keys
- Announce visitors and contractors
- Monitor Fire Alarm Panel and notifying supervisors of emergencies via two-way radio
Accounts Payable Clerk
ARAMARK (ARATEX) UNIFORM SERVICES
Stafford
12.1993 - 02.1999
- Coding Invoices to General Ledger Account
- Match Invoices to Purchase Orders and Receiving Tickets
- Enter Invoices to the computer system
- Verify Computer Reports and call corrections into the main office
- Maintain Accounts Payable File System
- Processed route driver’s expense reports
Accounts Payable Clerk
BIRRAPORETTI'S RESTAURANTS
Houston
04.1992 - 04.1993
- Verify and process invoices for payment
- Match checks and invoices for weekly mailing
- Type manual checks for COD payments
- Substitute for Accounts Payable Supervisor
- Process computer check runs
- Balance trial balance to computer runs
Office Manager
MENTAL HEALTH SERVICES OF HOUSTON
Houston
06.1991 - 03.1992
- Greeting Clients and scheduling appointments
- Verifying and billing patient insurance
- Assist with Payroll, Accounts Receivable and Accounts Payable
- Auditing patient accounts and making corrections
- Typing correspondence, therapist and doctor’s dictations and other documents as needed
Accounts Receivable Clerk
HOUSTONIAN HOTEL AND CONFERENCE CENTER
Houston
01.1991 - 05.1991
- Audit and bill accounts for catering and banquet services
- Customer Service calls
Lead Accounts Receivable Administrator
HOUSTON COCA COLA BOTTLING COMPANY
Houston
08.1982 - 10.1990
- Supervised the work of Proof and Balance Administrator and three Cash Administrators
- Audit Customer Accounts
- Balance General Ledger Accounts
- Assist with the balancing of the computer system to the Accounts Receivable General Ledger
Proof and Balance Clerk
HOUSTON COCA COLA BOTTLING COMPANY
Houston
12.1988 - 05.1990
- Balanced daily computer reports
- Verified and prepared payment batches from the bank lockbox for posting
- Prepared miscellaneous adjustment batches to process
- Data entry with 5% error rate per 5000 items entered
- Balanced Coca Cola USA accounts
- Assist in payment processing as needed
Education
Associates Degree - Accounting
Houston Community College
Houston, TXSkills
- Quality control
- Payroll administration
- Customer service
- Staff supervision
- Shift management
- Records management
Education
Associates Degree in Accounting, Houston Community College, How to Supervise People, Assertive Communication Skills for Women, Excel 5.0 Introduction, Pinkerton Security Certification, City of Houston Fire Prevention and Life Safety, 2001, 2011, 2022, Chief of Police Unit Citation – Records Division, TCIC/TLETS Full Access, 05/25/27
Timeline
Office Supervisor, Records Division
City of Houston, Houston Police Department
10.2015 - Current
Customer Service Clerk, Records Division
City of Houston, Houston Police Department
02.2009 - 10.2015
Medical Records Clerk
TMC Orthopedic
02.2007 - 10.2009
Accounts Receivable Associate
Benchmark Research and Technologies
01.2005 - 06.2006
Security Coordinator and Resident Relations
The Oxford Condominiums
02.2003 - 01.2005
Weiser Security Service, Inc.
06.2001 - 02.2003
Pinkerton Private Security
05.2000 - 06.2001
Security Officer
American Protective Services, Inc.
04.1999 - 05.2000
Accounts Payable Clerk
ARAMARK (ARATEX) UNIFORM SERVICES
12.1993 - 02.1999
Accounts Payable Clerk
BIRRAPORETTI'S RESTAURANTS
04.1992 - 04.1993
Office Manager
MENTAL HEALTH SERVICES OF HOUSTON
06.1991 - 03.1992
Accounts Receivable Clerk
HOUSTONIAN HOTEL AND CONFERENCE CENTER
01.1991 - 05.1991
Proof and Balance Clerk
HOUSTON COCA COLA BOTTLING COMPANY
12.1988 - 05.1990
Lead Accounts Receivable Administrator
HOUSTON COCA COLA BOTTLING COMPANY
08.1982 - 10.1990
Associates Degree - Accounting
Houston Community College
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