CAROL BURTON

• Verifying incoming shipments
• Created paperwork for inbound shipments
• Reporting shipment and receiving issues to management
• Solving issues to make products receivable
• Often in change of reporting performance if needed.
• Creating end of day reports for any issues with shipments.

My achievements in this role include;

• I had originally started with a temporary placement company but was taken on by the company within two weeks.
• I was chosen to lead a presentation for the vice president of the company on how we created paperwork for inbound shipments.

• Increased sales and customer satisfaction through personalized servicing.
• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Completed store opening and closing procedures as per company guidelines.
• Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.

My achievements in this role include;

• I took the initiative to take classes and training along with tests to become diamond certified as soon as company policy allowed (after 6 months) this was not required.
• I consistently met sales and customer satisfaction goals.

• Met internal and external customer expectations through teamwork, respect and willingness to help and support others.
• Audited internal activities and conducted thorough inspections.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

My achievements in this role include;

• I was promoted to supervisor within my first 60 days of employment.
• Instrumental in helping the company pass the food safety audit which they had not passed for 6 moths prior.