CAROL CAMACHO
Rochester
Summary
Dedicated professional with over 20 years in customer service and management. Proven ability to develop personalized wellness plans and enhance team performance through effective coaching and data analysis. Strong interpersonal skills foster collaboration and improve client satisfaction.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Wellness Coach
Ymca Of Greater Rochester
Rochester
01.2023 - 10.2025
- Developed personalized wellness plans for diverse client populations.
- Assessed client needs and set achievable health goals collaboratively.
Operator Development Coach
Regional Transit Authority
Rochester
06.2013 - 09.2017
- I oversaw on Time Performance by analyzing Route Schedule Adherence Data on a daily basis.
- I managed 126-186 Bus Operators meeting with them twice a year on a One on One Basis discussing On Time Performance late and early Data.
- I discussed their Attendance which was tracked on a daily basis.
- We went over their uniforms whether they were neat, freshly pressed, and clean.
- I also tracked customer complaint and compliments.
- Lastly I tracked accidents whether they were preventable non preventable.
- When it was established by a Safety Committee that accident was preventable I was required to ride with Bus Operator to determine whether Bus Operator needed Retraining by the Training Department.
- I worked directly with Executive Team to discuss Service Performance Monitoring on Routes.
- I also supported Director of Operations, Manager of Transportation, Scheduling Department, and Planning Department with any concerns on Routes and Blocks.
- I assisted Customer Service with complaints about Bus Operators by investigating each and every complaint.
- When complaint was founded I then met with Bus Operator and advised how to give great customer service to our Customers.
- I also Developed Going the Extra Mile Certificate that was used on Shared drive for the Company.
- I assisted in the hiring process of New Bus Operators.
Bus Operator
Regional Transit Service
Rochester
04.2001 - 06.2013
- I greeted customers in a timely fashion while quickly determining their needs.
- I also responded to customer questions and requests in a prompt and efficient manner.
- Built relationships with customers to increase likelihood they would continue to use our service.
- My job was to assist customers with wheelchairs by securing their devices correctly.
- I assisted visually impaired customers by helping them across the street if needed.
- Before operating my bus I checked Bus for safety issues by preparing a Vehicle Inspection Sheet daily.
- I arrived on time at scheduled time-points and took each customer to destination safely.
Assistant Manager
Kentucky Fried Chicken
Rochester
05.1996 - 06.1998
- Trained staff on operating procedures and company policies.
- Managed a crew of 6-8 people.
- Managed safe and cash registers daily.
- Counted money and reconciled transcripts at the end of each shift.
- Resolved conflict in the workplace between employees.
- Made sure store was clean and ready to be opened each day.
- Handled irate customers while remaining professional at all times.
Education
Associate of Science - Theology
Zion Bible College
05-2014
General Office Skills - Business
Rochester Educational Opportunity Center (REOC)
Rochester, NY05-1993
High School Diploma -
John Marshall High School
Rochester, NY06-1986
Skills
- Strong work ethic
- Interpersonal skills
- People-oriented approach
- Goal orientation
- Customer service focus
- Effective communication
- Administrative knowledge
- Staff training and development
Certification
- Supervisory Academy, 01/01/17
- Building Blocks of Supervision, 01/01/17
- Making Tough Conversations Easier, 01/01/17
- Write It Down, 01/01/17
- Guiding Day-to-Day Employee Performance, 01/01/17
- Effective Email Communication, 01/01/17
- AALDP (African Leadership Development Program Certificate through the United Way), 09/01/14
Timeline
Wellness Coach
Ymca Of Greater Rochester
01.2023 - 10.2025
Operator Development Coach
Regional Transit Authority
06.2013 - 09.2017
Bus Operator
Regional Transit Service
04.2001 - 06.2013
Assistant Manager
Kentucky Fried Chicken
05.1996 - 06.1998
Associate of Science - Theology
Zion Bible College
General Office Skills - Business
Rochester Educational Opportunity Center (REOC)
High School Diploma -
John Marshall High School