Carol Campbell
Brooklyn,NY
Summary
Dynamic professional seeking a challenging opportunity that promotes career advancement while leveraging existing knowledge and experience. Committed to contributing to a successful organization through a strong skill set and a proactive problem-solving approach. Passionate about driving results and collaborating with teams to achieve shared goals. Prepared to make a significant impact in a forward-thinking environment.
Overview
15
15
years of professional experience
Work History
Employee Relations, Leave Partner
Carta
New York, NY
10.2023 - Current
- Manage administration of domestic and international leave requests, including FMLA, PWFA, ADA, and statutory global leaves. Assist employees and external vendors from initial inquiry through successful return-to-work process.
- Ensure compliance with evolving employment laws and internal policies with thorough documentation and case management in HRIS systems.
- Manage employee relations concerns related to leaves and accommodations, ensuring a compassionate and discreet resolution process.
- Coordinate efforts with legal, HRBPs, and people operations to establish standardized leave protocols and minimize organizational risk.
- Facilitate nuanced workplace accommodations through interactive processes, enhancing employee well-being while maintaining seamless operations.
- Subject Matter Expert (SME) for people managers and HRBPs, providing high-level guidance on the intersection of attendance, performance, and protected leaves.
- Manage synchronization of benefit coordination and payroll processes with external vendors, ensuring efficient financial transitions for employees on extended leave.
- Collaborate on the adaptation of leave programs, ensuring alignment with global policies and adherence to local statutory requirements.
Leave of Absence Manager
Success Academy Charter Schools
New York, NY
01.2023 - 06.2023
- Oversaw HR-related information flow into HRIS and associated systems, ensuring data entry accuracy and integrity.
- Acted as a subject matter expert on case management legal requirements, standard operating procedures, and leave programs, driving new initiatives and projects under HR leadership guidance.
- Collaborated with HR, workers' compensation, legal, and leave of absence teams to assess and establish return-to-work options for employees affected by injuries or illnesses.
- Facilitated education on associate roles and responsibilities related to LOA processes, FMLA, and ADA requests.
DLS Case Manager
Insight Global, Inc / Amazon
New York, NY
09.2020 - 12.2022
- Managed employee inquiries about leave and disability events to ensure understanding of available options.
- Managed case inquiries for 150-200 employees, evaluating medical documentation to ensure compliance with applicable leave plans and regulations.
- Utilized duration guidelines and best practice tools to oversee leave events effectively.
- Delivered consistent updates to employees and stakeholders to ensure alignment and transparency.
- Monitored adherence to federal and state regulations and company policies.
- Executed systematic record maintenance to uphold documentation accuracy and facilitate timely access to information.
- Assisted in coordinating with third-party administrators, HR, safety, legal, payroll, and benefits teams to support operational needs. Collaborated with various departments and systems to facilitate effective communication and workflow. Provided support to team members in achieving departmental objectives.
Family Support Coordinator II
White Glove Placement, Inc / Maximus
New York, NY
10.2019 - 09.2020
- Executed outreach initiatives to gather essential consumer information and identify stakeholders for notification regarding upcoming assessment appointments for C-YES (Children and Youth Evaluation Service).
- Executed timely outreach initiatives to schedule assessment appointments with identified stakeholders.
- Addressed inquiries from stakeholders and delivered educational insights regarding cans and associated programs/services.
- Facilitated case management services to enhance the effectiveness of care plans.
Case Manager II
Youth Advocate Programs, Inc / Embrace Families
Orlando, FL
03.2017 - 08.2019
- Managed direct client case management for 20-25 families qualifying for the Pathways to Home program using the rapid re-housing model.
- Guided and mentored family members in developing and executing family case and safety plans.
- Facilitated program participants' access to essential supports and referrals for achieving stable income and housing.
- Assisted in case reviews and staff meetings to support program objectives. Participated in ongoing training and mentoring to enhance team skills. Supported case management model implementation through active engagement.
Observer - Family Ties
Ninth Judicial Circuit Court Of Florida
Orlando, FL
10.2016 - 08.2019
- Supervise families involved in Family & Domestic Violence cases in Orange County, Ninth Judicial Circuit who were court ordered to the supervised visitation or monitored exchange program.
- Ensure appropriate contact between families, observe interactions, and appropriately document the events.
Sr. Disability Representative
Sedgwick CMS
Orlando, FL
07.2016 - 03.2017
- Conducted thorough analysis of assigned claims, authorizing benefits due under disability plan provisions.
- Evaluated and interpreted complex medical information, including diagnostic tests, office notes, and operative reports, to assess claimant disability status according to plan criteria.
- Facilitated communication with claimant providers to establish clear expectations for return to work.
- Administered benefits determination and executed timely claims payments, approvals, and adjustments for workers' compensation and Social Security Disability Income (SSDI).
STD/LOA Case Manager
AonHewitt/Reed Group
Orlando, FL
09.2011 - 07.2016
- Reviewed and investigated claims for short-term disability and family medical leave across multiple accounts. Supported customer relationships and addressed expectations for assigned accounts. Assisted in mentoring staff to enhance proficiency in leave management.
- Implemented compliance measures to uphold federal and state regulations and policy standards.
- Maintained comprehensive records of all stand-alone leaves and those overlapping with workers' compensation and short-term disability for accurate reporting and analysis.
- Facilitated timely communications with employers and employees to ensure compliance with federal mandates.
Education
Bachelor of Science - Applied Professional Studies, Education and Psychology
Nova Southeastern University
Orlando, FLSkills
- DMEC Certified Leave Management Specialist
- Leave Administration
- ADA Compliance Management
- Employee Benefits Coordination
- Proficient in Google Workspace
- Experience with Workday
- Excel Spreadsheet Management
- Experienced with Gemini, ChatGPT, and Claude platforms
- Experienced with Microsoft Word, Outlook and PowerPoint
- Experience with UltiPro
Affiliations
DMEC
Timeline
Employee Relations, Leave Partner
Carta
10.2023 - Current
Leave of Absence Manager
Success Academy Charter Schools
01.2023 - 06.2023
DLS Case Manager
Insight Global, Inc / Amazon
09.2020 - 12.2022
Family Support Coordinator II
White Glove Placement, Inc / Maximus
10.2019 - 09.2020
Case Manager II
Youth Advocate Programs, Inc / Embrace Families
03.2017 - 08.2019
Observer - Family Ties
Ninth Judicial Circuit Court Of Florida
10.2016 - 08.2019
Sr. Disability Representative
Sedgwick CMS
07.2016 - 03.2017
STD/LOA Case Manager
AonHewitt/Reed Group
09.2011 - 07.2016
Bachelor of Science - Applied Professional Studies, Education and Psychology
Nova Southeastern University