Carol Carney

• Led procurement operations for 400+ nationwide locations encompassing 150,000 residential/hospitality sites.
• Devised and executed a national strategic sourcing plan to create synergies and drive corporate best practices.
• Consolidated procurement operations by developing policies, maximizing efficiency, minimizing costs, and sourcing across service agreements, facilities maintenance, office supplies, MRO, vehicles, telecom, food/beverage, and construction.
• Key Accomplishments
• Built the company’s first centralized Procurement Department, elevating procurement into a high-visibility, enterprise function aligned with executive leadership.
• Developed and maintain a centralized tracking program for multiple sites to include new suppliers, competitive pricing, and developed a national standards program for Operations.
• Developed solutions to achieve overall cost reductions, and asset growth.
• Driven analysis of category financials to identify opportunities to reduce total cost of ownership (TCO).
• Fully participate in the end-to-end sourcing process, including bid package preparation, bidder list development, bid evaluation, supplier selection and execution internally.
• Delivered $4M in savings within the first 6 months through strategic vendor negotiations and category restructuring.
• Implemented a national RFP program, including a Golf Course Maintenance RFP yielding $1.3M+ in savings.
• Responsible for streamlining all purchasing from O&M level encompassing services, MRO products, bulk purchases, and ancillary revenue initiatives.
• Provided direction and oversight for service improvements, cost savings initiatives, carbon footprint analysis, energy efficiency studies, and business continuation planning.
• Managed procurement for asset development and implementing all aspects of schedule controls and reporting on large infrastructure construction projects, primarily water/wastewater facilities.
• Managed 34 national vendor accounts encompassing $21M in spend annually.
• In depth involvement with company legal counsel in vetting national contract language from inception to implementation companywide utilizing structured strategic planning process.
• Led a $2.5M DOJ compliance overhaul, producing a 40% cost reduction in required corrective actions.

• Directly responsible for managing and maintaining T-Mobile capital and operating retail projects for approximately 1,600 locations nationwide encompassing a budget of $10M in a portfolio of 3M retail square feet.
• Manage all aspects of large complex projects throughout the infrastructure and procurement.
• Developed project lifecycles including project scope, gap analysis, energy efficiency resources, quality, costs and change.
• Key Accomplishments
• Managed capital and operating expense projects consisting of $2M in roll down security cabinet/gates installation projects, $4M in retail refresh 2007 project, and Kiosk Rebranding Project for T-Mobile Facilities nationwide working with the FF&E team.
• Experience in managing and leading the successful implementation of multi-year, multi-site enterprise system projects, repair, and maintenance including retail signage, closures, HVAC, boilers, and tenant improvement.
• Managed all work orders in Maximo for accuracy in scope of work performed and duration of tasks and prepared weekly work order report for client review.
• Primary liaison with customers, consultants, vendors, and staff for assigned projects establishing performance metrics reporting quality, safety, and cost.
• Directly managed capital upgrade projects which encompassed point of sale, retrofits, cosmetic refurbishments, fixture installation and retail store signage.
• Research and evaluate options, present recommendations, and implement programs for reducing energy usage and related conservation programs.
• Received a Building Efficiency STAR Award in 2008 for Customer Satisfaction and Employee Ingenuity, which recognizes employees who exceed customer expectations through quality, service, productivity, and innovation.
• Worked with mall management and landlords on projects including electrical, information technology and installation of building maintenance equipment.
• Achieved cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with T-Mobile goals.
• Worked with Operations team to develop detail project schedules, resource plans, budget forecasts and influences the effectiveness of a team that integrates multiple functions/disciplines.

• Directly responsible for estimating multi-million-dollar hotel high rise and multi-family unit commercial real estate projects encompassing pricing, bid requests and vendor relationships for estimating department for construction projects.
• Key Accomplishments
• Responsible for preparation of construction documents for electrical systems, design of buildings, including drawings, specifications and reports working directly with engineering.
• Supported engineering, estimating tasks during solution design or during detailed development on large complex projects.
• Maintained strong relationships with a wide variety of distributors and manufacturers to ensure the lowest pricing in the industry with savings of an average of $100K per job.
• Managed all aspects of the project installation, including the coordination of work times, crew size, daily work locations, scheduling and record keeping.
• Provided accurate electrical estimates, interpreted plans and specifications for electrical portion of project plans, generate take-offs from blueprints, generation and resolution of change orders and produced/assisted purchasing department with detailed bill of materials for submittals and project

Demonstrated leadership competencies for managers in training and representatives. Directly responsible for maintaining a strong company image and high level of accuracy in the communications for all clients/customers. Managed and coached a team of 40+ inbound and outbound customer care associates in asset retention on multi-housing, funeral care, and educational loans within a call center.

Key Accomplishments
• Established process performance metrics, tracking, analyzing, and reporting performance in terms quality, cost, and safety and customer satisfactions.
• Developed and delivered customer care performance reviews and administer employee recognition.
• Utilization of various metrics and reports, percent current, and accounts over 90 days past due to further drive collections strategy.
• Minimized bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
• Resolved account differences with customers by working in partnership with other functional areas to ensure the timely issuance of credit memos, expediting proofs of delivery, documentation support, and other account adjustments as deemed necessary and appropriate.

• Led call center operations, enhancing service delivery and customer satisfaction.
• Developed and implemented training programs to improve team performance and efficiency.