Carol Carteciano
Program Coordinator - Health And Wellness
Summary
Energetic and meticulous manager with a strong background in customer care and a proven track record in training and team building. Expertise in timely delegation and effective communication, enabling the creation of clear timelines for cross-functional teams and consistently surpassing goals while enhancing customer satisfaction. Seeking an opportunity to optimize client experiences and uplift communities, leveraging skills and experience to make a positive impact.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Program Coordinator
SAGE Advocacy and Services for LGBTQ+ Elders
09.2024 - Current
- Program Development: Plan, promote, and implement health and wellness programs tailored to the needs of LGBTQIA+ and transgender/gender non-conforming older adults, ensuring inclusivity and accessibility
- Community Engagement: Conduct thorough community outreach through flyers, social media, and direct engagement, gathering input from participants to refine program offerings and increase participation
- Cross-Functional Collaboration: Work closely with internal teams to assess the needs of the LGBTQIA+ older adult community, leveraging feedback to enhance program effectiveness and reach
- Impact Reporting: Provide comprehensive reports highlighting program successes and constituent outcomes, contributing to strategic planning and funding proposals
- Event Representation: Represent SAGE at health fairs and community festivals, fostering partnerships and raising awareness about services available to LGBTQIA+ seniors
Program Assistant
SAGE Advocacy and Services for LGBTQ+ Elders
08.2022 - 09.2024
- Data Management: Input programming and case assistance deliverables into PeerPlace CRM database, generating insightful monthly reports that track participant engagement and program metrics
- Participant Registration: Ensure accurate and timely registration of new participants, maintaining meticulous records to support program integrity and participant access
- Calendar Coordination: Design and manage monthly calendars for participants and site staff, including meal menus and event schedules, enhancing overall program organization
- Event Support: Assist in the setup, execution, and breakdown of special events and workshops, ensuring smooth operations and a positive experience for attendees
- Client Support: Provide case assistance to participants by offering information and referrals, dedicating at least four hours per month to address their unique needs and challenges
- Communication: Serve as a primary contact for participant inquiries regarding programming and events, maintaining strong communication through phone and email interactions
Administrative Assistant
The Durst Organization
02.2022 - 05.2022
- Organized resident records and improved the confidential records room for project efficiency
- Compiled and verified housing database demographics
Lead Barista
Delicious Hospitality Group
07.2021 - 02.2022
- Trained staff in café operations and launched two cafés post-lockdown
- Developed original procedures and recipes, enhancing customer base
Trainer and Server/Bartender
Karaoke Duet 53
10.2019 - 07.2021
- Trained staff in service and POS operations
- Achieved record sales through effective teamwork and communication
Shift Manager and Lead Barista
FIKA New York
09.2016 - 09.2019
- Managed employee training and sales reporting, achieving highest store profits through seamless collaboration
Café and Store Operations Trainer
Nespresso Boutique
06.2018 - 06.2019
- Spearheaded training of staff on POS and menu items, leading to 20% higher profits than other bars
Trainer and Floor Manager
Book Off USA Inc.
03.2012 - 09.2016
- Oversaw the evaluation, purchase, sale, and display of store electronics, maintaining accurate inventory records and ensuring compliance with company standards
- Trained staff in various operations and optimized store efficiency through individualized development plans
- Successfully led teams of up to eight employees in daily operations, fostering a collaborative environment that emphasized teamwork and accountability
Education
Bachelor of Arts - Psychology
CUNY Hunter College
Skills
Report preparation
Project management
Program management
Training coordination
Promotional planning
Staff development
Program optimization
Project coordination
Standard operating procedures
Certification
Initiating and Planning Projects
Timeline
Program Coordinator
SAGE Advocacy and Services for LGBTQ+ Elders
09.2024 - Current
Introduction to Data Analytics
07-2024
Introduction to Data Analysis using Microsoft Excel
07-2024
Excel Basics for Data Analysis
07-2024
Adult CPR & AED
01-2024
Program Assistant
SAGE Advocacy and Services for LGBTQ+ Elders
08.2022 - 09.2024
Administrative Assistant
The Durst Organization
02.2022 - 05.2022
Lead Barista
Delicious Hospitality Group
07.2021 - 02.2022
Initiating and Planning Projects
01-2021
Trainer and Server/Bartender
Karaoke Duet 53
10.2019 - 07.2021
Café and Store Operations Trainer
Nespresso Boutique
06.2018 - 06.2019
Shift Manager and Lead Barista
FIKA New York
09.2016 - 09.2019
Trainer and Floor Manager
Book Off USA Inc.
03.2012 - 09.2016
Bachelor of Arts - Psychology
CUNY Hunter College