Carol Carteciano
Program Coordinator - Health And Wellness
Summary
Energetic and meticulous manager with a strong background in customer care and a proven track record in training and team building. Expertise in timely delegation and effective communication, enabling the creation of clear timelines for cross-functional teams and consistently surpassing goals while enhancing customer satisfaction. Seeking an opportunity to optimize client experiences and uplift communities, leveraging skills and experience to make a positive impact.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Program Coordinator
SAGE Advocacy and Services for LGBTQ+ Elders
09.2024 - Current
- Program Development: Plan, promote, and implement health and wellness programs tailored to the needs of LGBTQIA+ and transgender/gender non-conforming older adults, ensuring inclusivity and accessibility
- Community Engagement: Conduct thorough community outreach through flyers, social media, and direct engagement, gathering input from participants to refine program offerings and increase participation
- Cross-Functional Collaboration: Work closely with internal teams to assess the needs of the LGBTQIA+ older adult community, leveraging feedback to enhance program effectiveness and reach
- Impact Reporting: Provide comprehensive reports highlighting program successes and constituent outcomes, contributing to strategic planning and funding proposals
- Event Representation: Represent SAGE at health fairs and community festivals, fostering partnerships and raising awareness about services available to LGBTQIA+ seniors
Program Assistant
SAGE Advocacy and Services for LGBTQ+ Elders
08.2022 - 09.2024
- Data Management: Input programming and case assistance deliverables into PeerPlace CRM database, generating insightful monthly reports that track participant engagement and program metrics
- Participant Registration: Ensure accurate and timely registration of new participants, maintaining meticulous records to support program integrity and participant access
- Calendar Coordination: Design and manage monthly calendars for participants and site staff, including meal menus and event schedules, enhancing overall program organization
- Event Support: Assist in the setup, execution, and breakdown of special events and workshops, ensuring smooth operations and a positive experience for attendees
- Client Support: Provide case assistance to participants by offering information and referrals, dedicating at least four hours per month to address their unique needs and challenges
- Communication: Serve as a primary contact for participant inquiries regarding programming and events, maintaining strong communication through phone and email interactions
Administrative Assistant
The Durst Organization
02.2022 - 05.2022
- Organized resident records and improved the confidential records room for project efficiency
- Compiled and verified housing database demographics
Lead Barista
Delicious Hospitality Group
07.2021 - 02.2022
- Trained staff in café operations and launched two cafés post-lockdown
- Developed original procedures and recipes, enhancing customer base
Trainer and Server/Bartender
Karaoke Duet 53
10.2019 - 07.2021
- Trained staff in service and POS operations
- Achieved record sales through effective teamwork and communication
Shift Manager and Lead Barista
FIKA New York
09.2016 - 09.2019
- Managed employee training and sales reporting, achieving highest store profits through seamless collaboration
Café and Store Operations Trainer
Nespresso Boutique
06.2018 - 06.2019
- Spearheaded training of staff on POS and menu items, leading to 20% higher profits than other bars
Trainer and Floor Manager
Book Off USA Inc.
03.2012 - 09.2016
- Oversaw the evaluation, purchase, sale, and display of store electronics, maintaining accurate inventory records and ensuring compliance with company standards
- Trained staff in various operations and optimized store efficiency through individualized development plans
- Successfully led teams of up to eight employees in daily operations, fostering a collaborative environment that emphasized teamwork and accountability
Education
Bachelor of Arts - Psychology
CUNY Hunter College
Skills
Report preparation
Certification
Initiating and Planning Projects
Timeline
Program Coordinator
SAGE Advocacy and Services for LGBTQ+ Elders
09.2024 - Current
Introduction to Data Analytics
07-2024
Introduction to Data Analysis using Microsoft Excel
07-2024
Excel Basics for Data Analysis
07-2024
Adult CPR & AED
01-2024
Program Assistant
SAGE Advocacy and Services for LGBTQ+ Elders
08.2022 - 09.2024
Administrative Assistant
The Durst Organization
02.2022 - 05.2022
Lead Barista
Delicious Hospitality Group
07.2021 - 02.2022
Initiating and Planning Projects
01-2021
Trainer and Server/Bartender
Karaoke Duet 53
10.2019 - 07.2021
Café and Store Operations Trainer
Nespresso Boutique
06.2018 - 06.2019
Shift Manager and Lead Barista
FIKA New York
09.2016 - 09.2019
Trainer and Floor Manager
Book Off USA Inc.
03.2012 - 09.2016
Bachelor of Arts - Psychology
CUNY Hunter College
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