Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Timeline
Generic
Carol Carter

Carol Carter

Ogden,UT

Summary

Seasoned professional with strong leadership skills and significant experience in strategic planning, team building, and financial management. Highly skilled at driving growth by leveraging resources, creating partnerships, and aligning operational processes to business objectives. Demonstrated success in developing effective strategies that significantly improve efficiency and bottom-line profit. Known for fostering innovation, managing risk effectively, and leading cross-functional teams to achieve organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Managing Director, Shared Services and Transformation

Management & Training Corporation
Centerville, Utah
05.2022 - 08.2025
  • Oversaw the establishment of a new Shared Services department and implementation to support the business transformation initiative. Centralized AP, HR, procurement, payroll, and administrative services are reducing overall staffing by 20%.
  • Mentored service area leads, enhancing team performance and project outcomes. I saw an overall decrease in vacancy rates by 5%, a reduction in time to hire by 15 days, and invoice payments by 15 days.
  • Facilitated cross-functional meetings to align departmental goals with organizational objectives. Met 90% of all service level agreement KPIs.
  • Developed and implemented 30+ standard operating procedures, ensuring regulatory compliance across all service areas.
  • Conducted regular reviews of operational processes, reducing costs while maintaining quality standards. Maintained an overall customer satisfaction rating of 4.9 out of 5.0, and an overall applicant rating of 3.7 out of 4.0. Maintained overall customer response times of 0.9 days.
  • Increased efficiency and profitability by managing team productivity and budgets. Managed an overall budget of $5 million, decreasing overtime costs by 20%.
  • Established performance standards and monitored progress towards achieving them. Met 100% of departmental and individual goals, and employee performance appraisal.
  • Recruited personnel based on evaluated staffing needs aligned with organizational goals. Reduced staffing by 10% through efficiencies and attrition.

Sr. Director, Human Resources

Management & Training Corporation
Centerville, Utah
03.2020 - 05.2022
  • Directed human resources operations for 60+ facilities and 8,500 employees.
  • Developed strategic HR initiatives aligned with organizational goals and culture.
  • Led talent acquisition to attract top-tier candidates across various departments. Reviewed 120+ positions descriptions and employee personnel files on an annual basis.
  • Participated in committed to design and implement employee Culture of Caring Program, to boost workplace satisfaction and retention.
  • Oversaw performance management processes to ensure alignment with corporate objectives. Reviewed 120+ performance reviews on an annual basis.
  • Guided HR team in effectively resolving complex employee relations issues.
  • Facilitated leadership training programs to enhance managerial skills organization-wide.
  • Analyzed workforce data to inform strategic decision-making and planning.

Director, Human Resources

Management & Training Corporation
Centerville, Utah
07.2013 - 03.2020
  • Led corporate talent acquisition and HRIS teams to optimize recruitment processes. Managed over 40,000 applicants.
  • Developed recruiting strategies and implemented new technology, enhancing candidate experience and increased applicant flow by 20%.
  • Monitored key recruiting metrics to identify bottlenecks and reduce time to fill.
  • Formulated social media strategy to strengthen company brand and attract applicants.
  • Conducted market and internal salary surveys to ensure competitive compensation practices. Implemented software to reduce time to gather market data by 50%.
  • Implemented centralized affirmative action model for analysis across 60+ decreasing time to complete affirmative action plans by 50%.
  • Managed employee relations initiatives, effectively resolving conflicts and grievances.
  • Provided corporate-wide training on HR policies and compliance with labor regulations.

Manager, Employee Benefits

Management & Training Corporation
Centerville, Utah
12.2009 - 07.2013
  • Managed vendor relationships and communications to ensure effective collaboration.
  • Coordinated data transfers to external vendors, audits, and consultants efficiently.
  • Developed consumer-driven health plans that reduced costs and enhanced employee wellbeing. Implementation of voluntary benefit plans and plans in compliance with the Service Contract Act.
  • 100% rebrand of comprehensive employee benefit communications, training materials, and orientation presentations.
  • Led the implementation of a new absence management vendor and benefits management system within a 12-month period.
  • Conducted audits of benefit plans to identify improvement opportunities. Managed benefit plans at 3% below trend, while continuing to provide viable options to employees.
  • Collaborated with HR to align benefits strategy with organizational goals.

Education

Master’s - Business Administration, Information Technology Management

Western Governors University
01.2022

Bachelor’s - Business Administration, Human Resources Management

Weber State University
01.2002

Skills

  • HRIS management and ATS
  • Data analytics and benchmarking
  • Service Level Agreements
  • Process automation and optimization
  • Talent acquisition and employee engagement
  • Learning and development
  • Total rewards management
  • Team leadership and project management
  • Strategic planning
  • Vendor management
  • Employee relations
  • Collaboration and Communication skills
  • Change management and compliance
  • Sound judgment
  • Budget development
  • Cost reduction
  • Regulatory compliance
  • Conflict resolution
  • Cloud-based systems

Certification

  • HRCI PHR
  • SHRM CP

References

References available upon request.

Interests

Outdoor Enthusiast

Beekeeper

Farmer Want to Be

Messy Gardner

Fitness that Fits

Timeline

Managing Director, Shared Services and Transformation

Management & Training Corporation
05.2022 - 08.2025

Sr. Director, Human Resources

Management & Training Corporation
03.2020 - 05.2022

Director, Human Resources

Management & Training Corporation
07.2013 - 03.2020

Manager, Employee Benefits

Management & Training Corporation
12.2009 - 07.2013

Master’s - Business Administration, Information Technology Management

Western Governors University

Bachelor’s - Business Administration, Human Resources Management

Weber State University

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