Carol Castillo
Summary
Experienced supply chain professional with expertise in logistics, inventory management, ERP systems, order fulfillment, planning, and customer care. Streamlined operations and optimized supply chain processes to drive efficiency and cost savings. Proven track record in managing complex projects and collaborating with cross-functional teams to achieve organizational goals. Results-oriented with meticulous attention to detail and unwavering commitment to delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Lead Materials Planner
Baker Hughes
01.2022 - Current
- Communicate with customers daily and provide updates on open and future orders.
- Coordinated cross-functional teams to resolve material shortages or delays, minimizing production downtime and ensuring timely deliveries to customers.
- Collaborated with purchasing department to secure favorable contracts with suppliers, resulting in cost reductions throughout the supply chain.
- Proactively communicated with internal stakeholders regarding any changes or issues affecting material availability or lead times, ensuring smooth operations across departments.
- Participated in regular meetings with cross-functional teams to discuss current material issues and develop solutions to address challenges, fostering a collaborative work environment.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Analyzed historical data to identify trends and anticipate future material requirements, ensuring adequate supply during peak periods.
- Improved production efficiency by streamlining materials planning processes and reducing lead times.
- Establish lead times and negotiate acceptable customer delivery dates.
- Process material orders and create work orders based on material availability and customer request.
- Maintain planning parameters in SAP, such as work order dates and exceptions.
- Interfacing with Supply Chain & Engineering to coordinate shipments of material to meet customers' requirements.
- Tracking production volume and monitoring customer demand patterns.
- Manage ISO tanks
Lead Logistics Coordinator
Elite Logistics
03.2016 - 01.2022
- Initiated, processed and finalized documentation for all ocean export shipments to South America, Central America, Middle Eastern and Asia.
- Constant communication with warehouses and truckers.
- Submit timely, comprehensive customer reports and keep team and upper management abreast of all activity.
- Facilitate new employee training and provide constructive criticism to promote seamless transitions.
- Provide immediate instructions and follow-up to ocean carriers for prompt document turnover.
- Ensure document accuracy and compliance standards are met.
- Assist in customer service issue resolutions to improve loyalty, revenue, and brand image.
- Streamlined logistics processes by implementing efficient tracking and monitoring systems, resulting in reduced delivery times.
- Led continuous improvement initiatives within the logistics department, enhancing operational efficiency and accuracy.
- Resolved complex logistical issues promptly, minimizing potential impact on business operations.
- Established clear communication channels between various departments, fostering a collaborative work environment that supported seamless logistics operations.
- Maintained accurate records of all shipments and deliveries, supporting effective inventory management practices.
- Evaluated performance metrics regularly to identify areas requiring attention or improvement within the logistics department.
- Ensured compliance with all relevant regulations governing domestic and international transport of goods, avoiding costly fines or delays due to non-compliance issues.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Generated monthly performance reports to track and analyze shipping trends.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Prepared and presented reports to management on logistics performance.
- Created reports to provide insights into logistics operations and performance.
Event / Marketing Promotions Specialist
Univision Communications Inc.
01.2014 - 01.2019
- Evaluated campaign effectiveness using data-driven metrics, making necessary adjustments to optimize results continually.
- Coordinated cross-functional teams to execute integrated marketing initiatives seamlessly across multiple channels.
- Greeted customers warmly and pleasantly answered inquiries.
- Created and coordinated seminars, community activities and provider activities to identify and generate valid leads
- Maximized customer engagement by organizing promotional events and product demonstrations.
- Enhanced customer loyalty through the development and management of rewards programs.
- Trained new team members on company policies, procedures, and best practices related to promotions management.
- Provided exceptional customer service during promotional events, addressing inquiries, and resolving issues promptly.
- Engaged customers to communicate key product features.
- Managed and executed on-air radio promotions calendar and post giveaways on Vpromotions.
- Handled promotions and content on all social media platforms (KLTN, KOVE, KAMA)
- Assisted in event planning.
- Communicated with vendors for Univision Radio Events.
- Assured in all aspects of event logis`tics.
- Managed Meet & Greets with all artists.
- Meet with clients and coordinate with them regularly during remotes.
- Assist with overseeing event.
- Evaluate event's success and submit reports and pictures.
- Assisted with developing and implementing a marketing plan.
- Executed radio station's live broadcast and/or remotes daily.
- Ensure that all promotional activities include set up, banner placement, inflatables, tents, P.A
- Systems and other promotional displays.
- Performed on-site functions including prize distribution, listener interaction, client interaction, contesting/games, etc.
- Maintained, organized, and performed routine inventory of all promotional remote and station equipment.
- Created content, edit videos, and uploaded to all social media platforms.
- Covered for talent during remotes and recorded audio for the radio.
- Managed work schedule for the promo techs.
- Engaged in voiceovers for the radio and commercials for KXLN.
- Interacted with Sales daily to ensure promos were running adequately.
- Knowledge/understanding of social media best practices, including, but not limited to Facebook, Twitter, Instagram, Snapchat and TikTok.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
Operations Manager
E & S Trucking
12.2010 - 01.2014
- Coordinated cargo availability and arrange pickup and delivery.
- Received documents and initiate logging process, process all documents in accordance with requirements, and finalize billing and distribute documents as required.
- Responsible for keeping necessary permits current.
- Maintained existing accounts by keeping all contact information updated in our internal system and approving daily trips for payroll and approving invoices for the accounting purposes.
- Ensured compliance with accounting deadlines and prepared annual company accounts and reports.
- Prepared Invoices for all customers
- Performed accounts payable functions for trucking expenses
- Screened resumes and verified driving records
- Handled recruiting & hiring.
Education
Houston Community College
Houston, TXSkills
- Media Marketing
- SAP Proficiency
- Customer Service
- Supply Chain Management
- Production Scheduling
- Cross-Departmental Engagement
- Strategic Issue Resolution
- Team Management
- Order Management
- Fluent Bilingual Communication
- Supply Chain Materials Management
- Strategic Decision-Making
- Supply Chain Coordination
Languages
Spanish
Native or Bilingual
Timeline
Lead Materials Planner
Baker Hughes
01.2022 - Current
Lead Logistics Coordinator
Elite Logistics
03.2016 - 01.2022
Event / Marketing Promotions Specialist
Univision Communications Inc.
01.2014 - 01.2019
Operations Manager
E & S Trucking
12.2010 - 01.2014
Houston Community College
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