Carol Choate
Allen,United states of America
Summary
Consistent ~Responsible~Eager~Supportive~Adaptable OBJECTIVE A hospitable, presentable, hardworking, outgoing, polite and professional team player with excellent communication, time management, interpersonal and organizational skills who is dedicated to attending to every guest with the highest possible standards exceeding expectations and making their visit a memorable one. Now looking to pursue a career in an organization that offers unlimited opportunities and utilize my expertise to promote company growth, stability and opportunity for advancement.
Overview
8
8
years of professional experience
Work history
Restaurant Reservations Team Leader
Park hyatt Dubai
05 2018 - 07 2022
- Update food and beverage promotions and events.
- Clearly and promptly communicated pertinent information to guests , maintaining knowledgeable service.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Analysed operations to improve restaurant efficiency and service levels.
- Protected brand image by delivering right information to guests.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Making sure telephone ediquate is followed at all times.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Communicated promotions, offers to customers to increase revenue.
- Developed in-depth knowledge of company services to make suitable recommendations based on customer needs and preferences.
Restaurant Hostess
Park Hyatt
2016.09 - 2018.05
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Monitored dining room and guest flow to maximise table usage, minimising waiting times.
- Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Produced and finalised bills and provided receipts to customers.
- Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Maintained clean and orderly reception area to uphold brand standards.
- Governed dining area with natural leadership talents, balancing guest and business needs.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Order Taker/cashier
Park hyatt Dubai
2014.06 - 2016.09
- Conversed with customers using excellent telephone manner.
- Communicated clearly and calmly with people from different backgrounds.
- Assessed customers needs and offered tailored advice to aid decision-making.
- Explained product characteristics to help differentiate large range of items.
- Quoted customers with accurate prices and timescales for collection or delivery.
- Delivered outstanding customer service to achieve high satisfaction levels.
- Managed email inbox to respond to customer enquiries within target timeframes.
Waitress Banquet
Park Hyatt
2012.01 - 2014.06
- Working as part of a dynamic team that includes directors, mangers, hosts and bar tenders
- Responsible for welcoming guests to the restaurant and promoting food and beverage by serving/delivering food and drinks to guests as well as organizing
- Greeting guests and Escorting them to their tables
- Checking with guests to ensure that they are comfortably enjoying their meals and taking action to correct any problem
- Explaining how various menu items are prepared, describing ingredients
- Presenting menus to guests and answering questions about menu items, making recommendations upon request
- Removing dishes and glasses from tables
- Serving food and beverages to guests; preparing and serving specialty dishes at tables as required
- Stocking service areas with supplies such as coffee, food, tableware, and linens
- Providing excellent customer service by working closely with colleague to ensure that orders are served in an efficient manner
- Collecting payment and thanking customers prior to their exit
- Training new staff regarding the restaurant's procedures, culture and practices
- Worked with staff members to provide team oriented service
- Conducting equipment inspection and reporting discrepancy to the supervisor
- Responsible for tracking products range and customer demands
- Assisting other departments upon request
- Additional Tasks in Park Hyatt Banquet Section
- Making the menu
- Bridging Gap between the hotel and guests
- Making sure events orders are updated and accurate
- Ensuring quests satisfaction are highly prioritized by giving the best services
- Selling the hotel within through providing outstanding
- Handling any computer related duties
- Requesting linen from the laundry team
- Ordering operating equipment's for the team
guest relations officer
Uzima Daima
2010.01 - 2011.12
- My main aim is to give excellent services through handling the phone and explaining to the guests their inquiry
- Having a look on the client information board and keenly taking the details
- Go the “extra mile” to meet sales quota and facilitate future
- Updating Guest status on the board according to the ranks
- Keep records of calls and sales and note useful information
- Handle grievances to preserve the company's reputation
- Be aware of company protocols and strictly adhering to it to make operation smooth and consistent for the running of operation
- Keeping the records of sales, calls and note useful information
- Making sure efficiency is highly utilized and avoiding an necessary mistakes
- Contacting the potential or existing customers to inform them about a product or services using scripts
- Assisting and liaise with the team for proper clearance , follow ups and deliveries
- Making a follow up call and updating on the excel sheet
- Updating tracking sheet on a daily basis to avoid miscommunication
- Send updated client report every end of the month to finance
Education
Fire safety training park Hyatt Dubai - civil defence - undefined
Cross training in events sales and marketing -Park Hyatt Dubai - undefined
Training Security awareness Training - Dubai police - undefined
bachelor of business administration - Procurement & material management
Kenya Methodist university, Mombasa Polytechnic University
Diploma - Hotel Management
Nairobi Aviation College
Uganda Certificate of Education (UCE - undefined
Nsambya Secondary School
Skills
- Computer Skills
- Office Software Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Explorer & Microsoft Outlook express, Photoshop, PageMaker, Operating Systems, Windows NT, 98, 2000,Access,Adobe Illustrator, Scanning technology,HTML,Website development, Internet proficient, Type writing
- Kitchen staff coordination
- Food allergy awareness
- Reservation coordination
- Accurate bill management
- Performance improvement
- Hospitality service expertise
- Customer service
- Reservation management
- Cash register closing procedures
- High-volume dining
Timeline
Restaurant Hostess
Park Hyatt
2016.09 - 2018.05
Order Taker/cashier
Park hyatt Dubai
2014.06 - 2016.09
Waitress Banquet
Park Hyatt
2012.01 - 2014.06
guest relations officer
Uzima Daima
2010.01 - 2011.12
Restaurant Reservations Team Leader
Park hyatt Dubai
05 2018 - 07 2022
Fire safety training park Hyatt Dubai - civil defence - undefined
Cross training in events sales and marketing -Park Hyatt Dubai - undefined
Training Security awareness Training - Dubai police - undefined
bachelor of business administration - Procurement & material management
Kenya Methodist university, Mombasa Polytechnic University
Diploma - Hotel Management
Nairobi Aviation College
Uganda Certificate of Education (UCE - undefined
Nsambya Secondary School