Carol Civitillo
NEW HAVEN,CT
Summary
Dynamic Administrative Sales Support Specialist with a proven track record at ThermoSpas, excelling in customer relations and process optimization. Skilled in Microsoft Office and database maintenance, I enhanced team efficiency and customer satisfaction through effective communication and meticulous attention to detail, streamlining operations and supporting sales initiatives.
Overview
26
26
years of professional experience
Work History
Administrative Sales Support Specialist
ThermoSpas Hot Tub Products
08.2004 - 10.2024
- Managed order processing and fulfillment to ensure timely delivery of hot tub products.
- Coordinated communication between sales teams and manufacturing departments to streamline operations.
- Supported customer inquiries by providing product information and resolving issues efficiently.
- Developed training materials for new administrative staff, enhancing onboarding process effectiveness.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Prepared professional presentation materials for use by the sales team during client meetings and conferences.
- Coordinated travel arrangements for sales representatives, ensuring seamless logistics for meetings and presentations.
- Effectively communicated with clients regarding order status updates or any changes in product availability, ensuring transparency and maintaining customer trust.
- Provided comprehensive administrative support to the sales team, enabling them to focus on revenue-generating activities.
- Managed client databases to ensure accurate record-keeping and timely follow-up on potential leads.
- Managed sensitive client information securely, adhering strictly to data protection regulations at all times.
- Organized training sessions for new hires, equipping them with essential skills for success in their roles as Administrative Sales Support Specialists.
- Reduced errors in order processing through meticulous attention to detail when entering customer information into company systems.
- Streamlined sales processes for increased efficiency and productivity by implementing new administrative procedures.
- Processed orders efficiently, ensuring that products were delivered on time and accurately to customers.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Specimin Processor
Quest Diagnostics
12.2021 - 10.2023
- Processed biological specimens efficiently, ensuring accurate labeling and tracking throughout laboratory workflows.
- Maintained equipment calibration and cleanliness to uphold quality control standards in specimen analysis.
- Collaborated with team members to streamline specimen handling procedures, enhancing overall operational efficiency.
- Trained new staff on proper specimen processing techniques and laboratory safety protocols to ensure compliance.
- Monitored inventory levels of lab supplies, facilitating timely reordering to prevent disruptions in workflow.
- Followed safety protocols while handling hazardous materials.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
- Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
- Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
On Line Order Filling Associate
Walmart
09.2017 - 10.2019
- Acknowledged and greet customers with a smile while on the sales floor
- Answered customer questions
- Help customers find the products they are looking for
- Assisted fellow associates as needed throughout the store
- Kept my work area stocked, clean, and safe
- Shopped and fulfilled orders for customers in a specific timeframe
- Had the ability to work in a very fast paced environment
- Ensured the customer order was filled accurately
- Communicated with the customers regarding their order and to advise them of any inventory issues
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Call Center Supervisor
Cheshire Direct
09.1998 - 04.2003
- Oversaw daily operations, ensuring adherence to quality standards and service protocols.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Implemented process improvements that increased operational efficiency and reduced call handling time.
- Developed training materials, promoting knowledge retention and skill advancement among team members.
- Conducted performance evaluations, providing constructive feedback to enhance employee development and productivity.
- Coordinated scheduling to optimize staff coverage during peak call volumes, improving response times.
- Analyzed call center metrics, identifying trends to inform strategic decision-making for operational enhancements.
- Fostered a positive work environment, encouraging collaboration and effective communication within the team.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
- Achieved high levels of employee engagement by implementing recognition program for outstanding performance.
Education
Sacred Heart Academy
05-1973
No Degree -
Stone School of Busniess
Skills
- Strong organization
- Microsoft office
- Scheduling appointments
- Document preparation
- Sales support
- Meeting coordination
- CRM software
- Report generation
- Administrative assistance
- Office equipment
- Email management
- Teamwork
- Teamwork and collaboration
Accomplishments
- Supervised team of 6 staff members.
- Achieved priase by completing order entrywith accuracy and efficiency.
Personal Information
Timeline
Specimin Processor
Quest Diagnostics
12.2021 - 10.2023
On Line Order Filling Associate
Walmart
09.2017 - 10.2019
Administrative Sales Support Specialist
ThermoSpas Hot Tub Products
08.2004 - 10.2024
Call Center Supervisor
Cheshire Direct
09.1998 - 04.2003
Sacred Heart Academy
No Degree -
Stone School of Busniess
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