Carol Coles
Lake Elsinore,CA
Summary
Dynamic professional with a diverse background, including a pivotal role at The Joint Chiropractic, where I enhanced patient experience and streamlined office operations. Proven expertise in medical records management and exceptional communication skills. Excelled in creating loyal customer bases and improving service quality, demonstrating outstanding organizational abilities and proficiency in Microsoft Office suite.
Overview
15
15
years of professional experience
Work History
Wellness Coordinator
The Joint Chiropractic
07.2023 - Current
- Welcomed patients as they entered the clinic.
- Listened carefully to their complaints regarding their back issues and helped reassure them that we would help them feel better.
- Made every patient feel like a friend.
- Acted as office manager scheduling, ordering and organizing all aspects of the office.
Preschool Teacher's Assistant
Liz's Little Learners
08.2021 - 05.2023
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Small Business Owner
Coles Cleaning
01.2011 - 06.2021
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Medical Transcriptionist
Orthopedic Group of Orange County
03.2010 - 01.2012
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
Education
No Degree - Public Speaking
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Medical Records management
- Scheduling
- Excellent Verbal and Written Communication
- High speed Typing Skills
- Highly Organized
- Microsoft Word, Excel and Powerpoint
Timeline
Wellness Coordinator
The Joint Chiropractic
07.2023 - Current
Preschool Teacher's Assistant
Liz's Little Learners
08.2021 - 05.2023
Small Business Owner
Coles Cleaning
01.2011 - 06.2021
Medical Transcriptionist
Orthopedic Group of Orange County
03.2010 - 01.2012
No Degree - Public Speaking
Maricopa Community Colleges, Mesa Community College
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