Carol Collazo
Kernersville,NC
Summary
Results-oriented Deputy Clerk with 3+ years of experience providing quality clerical support, overseeing office operations, and ensuring customer satisfaction. Skilled in data entry, document management, and courtroom procedures. Proven ability to handle confidential data, resolve customer issues, and maintain organized records. Strong communicator and team player dedicated to supporting business leaders and delivering prompt, professional service.
Dedicated Medical Unit Secretary skilled in Customer Satisfaction, Document Organization, and Confidential Data Protection. Proven ability to manage patient records and streamline communication within healthcare settings.
Detail-oriented professional with extensive experience in clerical support and patient management. Demonstrated expertise in coordinating communication between medical staff and patients, enhancing overall patient care and compliance with healthcare regulations.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
28
28
years of professional experience
Work History
Medical Unit Secretary
Novant
Thomasville, NC
03.2025 - Current
- Managed patient records and ensured documentation compliance with healthcare regulations.
- Coordinated communication between medical staff and patients to facilitate care delivery.
- Scheduled appointments and maintained calendars for physicians and nursing staff.
- Assisted in the preparation of medical charts for daily patient visits and treatments.
- Maintained inventory of office supplies and ordered materials as needed for operations.
- Served as a point of contact for inquiries, addressing concerns with professionalism.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Processed new patient paperwork including insurance forms and consent forms.
- Assisted nurses with preparing patient charts prior to examinations or procedures.
- Performed clerical duties such as filing documents, typing correspondence, faxing information, and photocopying materials.
- Answered incoming calls from patients and other healthcare providers in a professional manner.
- Provided support to nursing staff by coordinating activities such as discharging patients, stocking supplies, and ordering equipment as needed.
- Greeted patients and visitors, providing a positive first impression of the medical unit.
- Reviewed patient records to check accuracy of information and implement updates.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Customer Service Cashier
Harris Teeter
Greensboro, NC
08.2022 - 02.2025
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with inquiries and product selection.
- Maintained cleanliness and organization of checkout areas.
- Handled cash, credit, and gift card transactions accurately.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Complied with all health and safety regulations while performing job duties.
DEPUTY CLERK
State Of North Carolina
Greensboro, USA
01.2019 - 06.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Interacted with customers by phone, email or in-person to provide information
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Informed and supported business leaders through consistent communication and administrative support duties
- Received heavy volume of incoming calls from established customers
- Addressed the customers questions and concerns by promptly resolving their issues
- Worked closely with other departments by providing support when additional assistance was needed to continue providing prompt and professional service in which was the companies mission in keeping strong lasting customer relationships
CUSTOMER SERVICE REPRESENTATIVE
Shelby Johnson
Thomasville, USA
01.2016 - 11.2018
Customer Service Cashier
Harris Tester
High Point, USA
06.2011 - 12.2015
- Performed store opening and closing duties as required.
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Provided customers with help with store products, processed grocery orders by specified payments. Issued, refunds, money orders.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
Customer Service/casheir
Kmart
Greensboro, USA
10.2000 - 10.2009
Switchboard Operator/Medical Records Clerk
Moses Cone Hospital
Greensboro, USA
08.1997 - 01.2000
- Answered high volume of calls and directing them to requested department.
- Called in additional staff when authorized by management.
- Processed and delivered mail throughout the hospital for a specified department.
- Processed request for medical records emergency room, nursing units and outside physicians office.
- Followed strict privacy guidelines and procedures when releasing medical information.
- Kept medical records updated with new documents by prioritizing them by date order.
- Proficient in operating a multi-line phone system with excellent customer service skills.
- Operated office equipment such as computers, fax machines, scanners, proficiently.
Education
Business Administration -
Page High School
Greensboro, NCSkills
- Critical Thinking
- Outgoing Mail Preparation
- Courtroom Procedures
- Materials Organization
- Customer Satisfaction
- Confidential Data Protection
- Clerical Support
- Record Sorting and Filing
- Mail Processing
- Attorney Liaison
- Pulling Requests
- Document Organization
References
References available upon request
Customer Relations
I take great pride in providing exceptional customer service. I deliver the kind of service as I would expect.
Timeline
Medical Unit Secretary
Novant
03.2025 - Current
Customer Service Cashier
Harris Teeter
08.2022 - 02.2025
DEPUTY CLERK
State Of North Carolina
01.2019 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
Shelby Johnson
01.2016 - 11.2018
Customer Service Cashier
Harris Tester
06.2011 - 12.2015
Customer Service/casheir
Kmart
10.2000 - 10.2009
Switchboard Operator/Medical Records Clerk
Moses Cone Hospital
08.1997 - 01.2000
Business Administration -
Page High School