Carol Collins
Summary
Accomplished Infection Preventist and Quality Assurance Coordinator at Elcor Nursing And Rehabilitation Center, adept in Quality Management Systems and fostering team collaboration. Streamlined operations, enhanced customer satisfaction, and significantly improved regulatory compliance. Skilled in strategic planning and critical thinking, consistently achieving operational excellence and quality control.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Infection Preventist, Quality Assurance Coordinator
Elcor Nursing And Rehabilitation Center
48 Colonial Dr. Horseheads, NY 14845
09.2006 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Submitted required reports to government agencies (Health Commerce system, CDC - NHSN, etc)
- Generated Quality Measures, 5 Star reports utilizing IQUIES.
- Participates in the admission process of prospective residents in terms of their nursing needs and appropriate placement.
- Oversee Nursing operations for Director of Nursing when absent from the facility.
Director of Nursing / Admissions Coordinator
The Waters Of Three Rivers
Painted Post, NY 14870
09.1997 - 09.2006
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
RN Floor Nurse / RN Case Manager
Arnot Ogden Medical Center
Elmira, NY 14901
01.1993 - 06.2000
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better selfmanagement.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Maintained high standards of clinical excellence through regular participation in professional development opportunities and staying current with industry best practices.
- Facilitated timely discharges through efficient coordination with case managers, social workers, and physicians.
- Advanced critical thinking skills for prompt identification of potential complications or deteriorating conditions, leading to timely interventions that prevented further health decline.
- Collected and documented vital signs to maintain current records of patients' conditions.
- Boosted staff morale by fostering an inclusive work environment that valued teamwork and open communication amongst colleagues.
- Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patients on Cardiac / Med Surgical floor.
- Documented nursing assessments, treatments, medications and discharge instructions.
- Coordinated Patient discharges to home, SNF, ALC including setting up home health services as needed.
- Completed Patient Review Instruments.
- Collected information via patient chart review for Risk Management.
Education
No Degree - Nursing
Elmira College
Elmira, NYNursing Diploma - Nursing
Arnot Ogden Medical Center School of Nursing
Elmira, NY01.1993
Skills
- Quality Management Systems
- Strategic Planning
- Documentation Management
- Customer Focus
- Audit Compliance
- Auditing Techniques
- Critical Thinking Skills
- Quality Control Analysis
- Attention to Detail
- Effective Multitasking
- Strong Work Ethic
- Team Collaboration
- Employee Training
- Data Collection
Certification
Infection Preventist Training (ahca) - June 2024
PRI Certified
Timeline
Infection Preventist, Quality Assurance Coordinator
Elcor Nursing And Rehabilitation Center
09.2006 - Current
Director of Nursing / Admissions Coordinator
The Waters Of Three Rivers
09.1997 - 09.2006
RN Floor Nurse / RN Case Manager
Arnot Ogden Medical Center
01.1993 - 06.2000
No Degree - Nursing
Elmira College
Nursing Diploma - Nursing
Arnot Ogden Medical Center School of Nursing