Carol Contreras
Katy,TX
Summary
Talented Realtor who is a personable and professional communicator, bilingual in English and Spanish with exceptional marketing skills and property sales background. Enthusiastic professional with ability, drive and determination needed to succeed in new business development and at achieving established targets and team goals. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Experience in fast-paced, team-based environments. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
Sales Associate
Rockbox Fitness
11.2023 - Current
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
LICENSED REAL ESTATE AGENT
CB&A, Realtors
12.2019 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Liaised between buyers and sellers to provide positive experiences for both parties
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Guided clients from beginning to end of home buying process in choosing right property
- Negotiated contracts on behalf of clients
- Developed and maintained list of available properties suited to different needs and budgets for residential use
- Reviewed property listings, interviewed potential clients, accompanied clients to properties
- Reviewed and executed confidential documents, contracts and disclosures.
Bartender
Riverbend Country Club
06.2023 - 12.2023
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Maintained flexible work schedule to meet event needs.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
CONTINUOUS VISUAL MONITORING PARTNER (SAFETY SITTE
Memorial Herman Medical Center
04.2021 - 05.2022
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members
- Engaged patient in appropriate stimulation activities and physical activity
- Monitored progress and documented patient health status changes to keep care team updated
- Assisted disabled clients to support independence and well-being
- Developed rapport to create safe and trusting environment for care
- Completed necessary reports and documentation on time and to specifications
- Learned new techniques to better serve patients' needs
- Answered patient assistance calls, assessed needs and offered qualified support
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
BABYSITTER
Seeking Sitters
02.2016 - 03.2020
- Maintained effective schedule balance between rest periods, active play and instruction
- Offered top-notch care to 15+ children at once, ranging in age from 1 to 15
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
- Assisted children with homework assignments and special projects across different subjects to promote academic success
- Totaled amount owed to help parents quickly make payments for services
- Maintained safe environments at all times
- Enforced rules and managed behavior through developmentally appropriate discipline
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Drove children to various types of activities, including dance, tutoring and after school activities to maintain extracurricular routines
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
BARTENDER
Toasted Yolk
05.2018 - 05.2019
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Monitored guests for intoxication and immediately reported concerns to management
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
CASHIER
HEB Grocery Store
10.2014 - 02.2016
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Checked identification for proof-of-age and refusing alcohol sales to underage customers
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Boosted short-term sales of product being demonstrated
- Greeted guests warmly and engaged in friendly informal conversation while explaining product and offering samples and coupons
- Communicated clearly, displayed patience with unfriendly guests and assertively reached out to gain attention of potential samplers
- Organized and stocked merchandise to keep necessary levels for sales demand.
CUSTOMER SERVICE ASSOCIATE
Chick-Fil-A Inc
04.2013 - 10.2014
- Promoted customer loyalty by efficiently handling food and service complaints
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till
- Greeted customers promptly and took orders to keep flow of traffic moving
- Pleasantly and courteously interacted with customers to deliver quality service
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Strictly followed all cash, security, inventory and labor policies and procedures
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
PARTY HOST
Main Event Entertainment
02.2012 - 04.2013
- Cultivated positive guest relations by managing information and orchestrating speedy seatings
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Directed guests to correct areas for eating, dancing and other services
- Decorated and set tables in accordance with party themes and age groups
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Education
Lone Star College System
Real Estate License -
Champions School of Real Estate
12.2019
Morton Ranch High School
05.2015
Skills
- Sales expertise
- Buyer Sales expertise
- Market Research Leasing and sales
- Contract Preparation
- Client Relations
- Prospecting Clients Order fulfillment
- Legal Documentation
- Complaint resolution
- Contract Negotiation POS systems expert
- Preparing Presentations
- Strategic sales knowledge
- Lead Follow-Up Good listening skills
Timeline
Sales Associate
Rockbox Fitness
11.2023 - Current
Bartender
Riverbend Country Club
06.2023 - 12.2023
CONTINUOUS VISUAL MONITORING PARTNER (SAFETY SITTE
Memorial Herman Medical Center
04.2021 - 05.2022
LICENSED REAL ESTATE AGENT
CB&A, Realtors
12.2019 - Current
BARTENDER
Toasted Yolk
05.2018 - 05.2019
BABYSITTER
Seeking Sitters
02.2016 - 03.2020
CASHIER
HEB Grocery Store
10.2014 - 02.2016
CUSTOMER SERVICE ASSOCIATE
Chick-Fil-A Inc
04.2013 - 10.2014
PARTY HOST
Main Event Entertainment
02.2012 - 04.2013
Lone Star College System
Real Estate License -
Champions School of Real Estate
Morton Ranch High School