Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Cortese

West Milford,NJ

Summary

Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in Desired Position role. Knowledgeable Desired Position with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments. Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience
1
1
year of post-secondary education

Work History

Case Manager Work at home

Aetna
10.2013 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Field Nurse Case Manager Intake Coordinator

Compassionate Care Hospice
03.1996 - 07.2013

Field CM Provide end of life care for patients in their homes. Working with their doctors provide care and help manage symptoms. Provide support to family and instruct them on how to care for their family member. Be on call when needed to help with issues that may happen after normal business 24 hours a day hours and travel to patient's home.

Intake Coordinator

Review and build cases so patient's can recieve care. Work with insurance companies so member may receive the care they need

Education

Associate Degree In Nursing - Nursing

Felician University
Lodi, NJ
09.1973 - 05.1974

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Email and telephone etiquette
  • Client advocacy
  • Care coordination
  • Community resources
  • Case planning
  • Critical thinking
  • Documentation proficiency
  • Records management
  • Data entry and analysis
  • Crisis intervention
  • Treatment Planning
  • Resource management
  • Case management tracking
  • Patient support
  • Interdisciplinary collaboration
  • Patient assessment
  • Annual case reviews
  • Intervention plans
  • Medical records management
  • Individualized counseling
  • Patient needs assessment
  • Patient assessments
  • Patient management
  • Quality assurance controls
  • Family education
  • Multitasking and organization
  • Team collaboration
  • HIPAA compliance
  • Verbal and written communication
  • Goal setting
  • Ethical judgment
  • Report writing
  • Stress management
  • Client assessment
  • Financial resource management
  • Empathy and compassion
  • Eligibility assessment
  • Written and verbal communication
  • Attention to detail
  • Teamwork and collaboration
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Timeline

Case Manager Work at home

Aetna
10.2013 - Current

Field Nurse Case Manager Intake Coordinator

Compassionate Care Hospice
03.1996 - 07.2013

Associate Degree In Nursing - Nursing

Felician University
09.1973 - 05.1974
Carol Cortese