Carol Courtemanche

LRS Lighting Services is a lighting maintenance contractor for national accounts such as Retail Business Services, Footlocker, Tops, Grand Union, and many other national retailers.

• Responsible for assisting with re-branding LRS (Lighting Retrofit Services) to LRS Lighting Services to be seen as more of a lighting service offering than a retrofit installer and shift customers to a more proactive lighting decision approach. The new LRS offerings include full-store lighting inspections and repairing any failed lights seen in stores, asset tagging and warranty enforcement, analytics, and sustainability.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business of over $2 million dollars
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
• Achieved sales goals and service targets by cultivating and securing 2 new customer relationships within national accounts worth over a million dollars
• Prepared sales presentations for clients showing the success and credibility of products.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Facilitated business by implementing practical networking techniques.

Illuminate Lighting is a lighting rep. agency that focuses on specification lighting and lighting control sales with new construction and retrofit projects.

• Responsible for calling on targeted ESCOs to present, sell and identify new lighting and control products from over 100 lighting and control manufacturer lines including Current Lighting and Lutron Controls to develop new sales opportunities.
• Successfully won MASSDOT retrofit lighting project with over 14,000 fixtures which integrated Lutron network controls to achieve the most energy savings on the project
• Identified and developed deep relationships with key outside sales employees of distributors, contractors, and ESCOs through lunch and learns, customer dinners, or events to develop design-build opportunities utilizing the lines Illuminate represented
• Responsible for product training with contractors, distributors, and ESCOs to continually update all customers and regularly inform customers of new product materials from all manufacturers represented by Illuminate.
• Guided customers through all utility rebate options which required utilizing connections within all local utilities for both retrofit and new construction projects. This included assisting customers with utility paperwork where necessary.
• Managed all projects from the start (audit phase) to the end of the project.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Built strong client rapport to establish diversified network of connections.
• Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.

Reflex is a lighting rep. agency that focuses on electrical distribution branch support and specification lighting sales with new construction and retrofit projects

• Responsible for calling on targeted ESCOs and electrical supply distributor branches to present and sell new lighting and control products from over 100 lighting and control manufacturer lines including Eaton / Cooper Lighting to develop new sales opportunities.
• Responsible for calling on ESCOs to identify energy lighting and control projects
• Guided customers through all utility rebate options which required utilizing connections within all local utilities for both retrofit and new construction projects. This included assisting customers with utility paperwork where necessary
• Successfully launched Wayfair with several of the manufacturers that Reflex represented to get their products specified on larger projects nationally which included boutique hotels and office spaces.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Identified and developed deep relationships with key outside sales employees of distributors, contractors, ESCOs, and utility employees through lunch and learns, customer dinners, or events to develop design-build opportunities utilizing the agency-represented lighting and control lines.
• Interfaced with all local utilities through energy networking opportunities to continue to be educated on the energy and sustainability sector and any new upcoming trends.
• Responsible for product training with ESCOs, contractors, and distributors to keep all informed of new product materials from all manufacturers.
• Managed all projects from the start (audit phase) to the end of the project

NE Light was a small lighting rep. agency that focused on electrical distribution branch support and specification lighting sales with new construction and retrofit projects. NE Light and Reflex Lighting merged in November of 2016.

• Responsible for calling on electrical distributors and contractors in the Northern New England Territory which included New Hampshire, Maine, and Vermont
• Responsible for developing deep relationships with key sales employees through lunch and learns and customer events to identify design-build opportunities
• Responsible for calling on ESCOs in the Northern New England territory to identify where products from the agency lines would fit into projects
• Responsible for utility incentive rebate knowledge with all northern New England territories and incorporating incentives into projects
  Successfully crossed and value-engineered specification projects utilizing deep knowledge of all of the lines NE Light represented
• Managed all projects from the start (audit phase) to the end of the project

Litemor is a lighting distributor that focuses on both retrofit and new construction projects with the most cost-effective and energy-efficient lighting solutions available

• Responsible for turning leads into lighting retrofit projects that focus on energy efficiency.
• Responsible for auditing customer’s building’s (both interior and exterior) existing fixtures and lamps and inputting information into a spreadsheet which will illustrate return on investment and estimated annual energy savings
• Develop and propose the best lighting solution for the customer’s needs and applications. This includes any installation quotes and lamp/fixture disposal fees needed for the project.
• Responsible for all paperwork required for rebates with the utility company and coordinating pre and post-inspections with the utility
• Responsible for communicating necessary project information to project personnel such as product delivery timelines and project start date
• Interface with all main project personnel to ensure the project is running smoothly and needs are met. This includes people from the customer site as well as the installation contractor
• Responsible for coordinating all paperwork to the utility after project completion to ensure the proper delivery of rebates
• Continue to maintain contact with customers after project completion should there be another phase of the project add-on projects arise