Summary
Overview
Work History
Education
Skills
Accomplishments
Careerfocus
Timeline
Generic

Carol Craig

Denver,CO

Summary

My objective is to further my long-term goals and to utilize my varied talents and many years’ experience in helping my new employer meet and exceed their performance and financial goals. I look forward to branching out and expanding my skill set.

I am an experienced business professional with an extensive background in face-to-face, virtual, and document driven analysis, project management, incident/case management, cross-team collaboration, finance, lending, recruiting, and training resulting in superior performance and experiences. I possess a strong ability to work with multiple applications and multi-task personnel, compliance, and new business development. My background includes midstream oil & gas, private equity, business telecom, and commercial real estate, and has given me a broader business perspective while enhancing my professional growth. Detail-oriented risk manager improving safety performance and culture to promote sustainable value within the field. Demonstrates excellent time management techniques and organizational skills to meet business targets. Interacts effectively, utilizing good communication skills, cooperating purposefully and providing guidance to mitigate risks.

Overview

25
25
years of professional experience

Work History

Commercial Financial Risk Analyst II (senior) / Collections Trainer/Supervisor

DCP Midstream LP / Phillips 66
Denver, CO
02.2017 - 04.2024
  • Company Overview: Leading natural gas processing company
  • Involved credit underwriting and commercial, financial, and trade risk analysis for new and existing trade accounts
  • Exposure reports & trade halt management, daily treasury & cash management duties
  • Information interpretation from multiple sources as they apply to stakeholder case requests
  • Special projects ranged from case reviews/requests for system integration issues, case creation through information gathering, test scenarios per case findings, and recommendations to improve cross system functionality across the enterprise
  • Performed Treasury Analyst duties and SEC reporting duties
  • Assumed the role of Collections Trainer/Supervisor as my company implemented new Collections and Credit Cloud software
  • Tasked with the year-long integration of Credit Systems and processes into Phillips 66
  • Leading natural gas processing company

Business Analyst III (final position) / Traffic Analyst II / Credit Analyst II

Sprint
Englewood, CO
08.2014 - 02.2017
  • Company Overview: Major technology company
  • Involved credit underwriting and risk analysis for new and existing corporate/government accounts
  • Business account research and issue resolution, fraud prevention and reporting
  • Special projects ranged from case reviews/requests for specialized companies, government compliance reviews, case creation through information gathering, test scenarios per case findings, and recommendations to improve cross system functionality across the enterprise
  • Maintained hourly, daily, and monthly reporting to management in a variety of formats
  • Provided support regarding all credit-based questions, issues, credit analysis, and credit underwriting
  • Major technology company

IT Analyst

24-7 Intouch
Aurora, CO
05.2014 - 08.2014
  • Provided service and technical support to end users
  • Troubleshooting, software performance, and software interfacing were a major part of my duties
  • Set up case reviews for our technical support team and validated software updates

Director/VP

U. S. Property Resources Inc.
Centennial, CO
06.2009 - 04.2014
  • Managed personnel from recruitment/training to day-to-day duties, to pay raises/promotions
  • Assisted my company in bringing in new business clientele and then working with those clients in making commercial investments based on their capital capabilities and credit worthiness
  • Prepared legal contracts for review and revision with legal counsel
  • Gathering information, assessing weakness or risk, making improvement recommendations and documenting success over a given timeframe

Originator, Manager, Trainer, and Recruiter

01.1999 - 01.2009
  • Reduced company overhead, opened additional offices, and greatly increased profits

Education

High School Diploma -

Smoky Hill High School
Aurora, CO
05-1982

Skills

  • Commercial & financial risk analysis
  • Underwriting
  • Fraud mitigation
  • SEC reporting
  • Requirements gathering
  • Process Documentation
  • Business Process
  • Workflows
  • Collaboration
  • Risk Management Analysis
  • Staff recruiting
  • Employee Training
  • Project management
  • Training manual creation
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Adobe
  • Allegro
  • QLM
  • PeopleSoft
  • ICE
  • DBX
  • Jolt
  • HighRadius
  • EmpowerWFM
  • Encompass360
  • CA Service Desk
  • Exony VIM
  • AMDOCS CES/OSS
  • DUNS
  • SBX
  • Service Now
  • Interpersonal Communication
  • Transaction reviewing
  • Multitasking Abilities
  • Team building
  • Team Collaboration
  • Earnings assessment
  • Problem-Solving

Accomplishments

Managed offices with multiple locations, Oversaw recruitment and performance of multiple agents per location, Supervised creation of performance incentive programs, Oversaw all government compliance for individuals and company, Provided staff with ongoing training for latest applicable software, Implemented strategies to help staff obtain and retain customer relationships and business referrals, Provided training and coaching to handle customer questions, project requirements, and issue resolution via multi-team coordination, Developed strong relationships within a business-to-business environment., Initiated strategic business and vendor partnerships which resulted in increased performance and sales on an ongoing basis., Educated business customers on traditional and non-traditional solutions to fit their individual business model and budget

Careerfocus

I am an experienced business professional with an extensive background in face-to-face, virtual, and document driven analysis, project management, incident/case management, cross-team collaboration, finance, lending, recruiting, and training resulting in superior performance and experiences. I possess a strong ability to work with multiple applications and multi-task personnel, compliance, and new business development. My background includes midstream oil & gas, private equity, business telecom, and commercial real estate, and has given me a broader business perspective while enhancing my professional growth. My objective is to further my long-term goals and to utilize my varied talents and many years’ experience in helping my new employer meet and exceed their performance and financial goals. I look forward to branching out and expanding my skill set. Over the course of my career, I have carried my Series 6 & 7 licenses, Colorado Insurance license, and multiple endorsements and certifications.

Timeline

Commercial Financial Risk Analyst II (senior) / Collections Trainer/Supervisor

DCP Midstream LP / Phillips 66
02.2017 - 04.2024

Business Analyst III (final position) / Traffic Analyst II / Credit Analyst II

Sprint
08.2014 - 02.2017

IT Analyst

24-7 Intouch
05.2014 - 08.2014

Director/VP

U. S. Property Resources Inc.
06.2009 - 04.2014

Originator, Manager, Trainer, and Recruiter

01.1999 - 01.2009

High School Diploma -

Smoky Hill High School
Carol Craig