Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carol Crory

Littleton,Massachusetts

Summary

Dynamic sales professional with a proven track record at Oracle, excelling in account management and customer support. Adept at leveraging service recommendations and follow-up skills to enhance client satisfaction and drive repeat business. Known for building strong relationships and delivering impactful solutions, ensuring successful implementations and exceptional service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Representative

Oracle
Burlington, MA
06.2024 - Current
  • Maintained accurate records of all sales and prospecting activities.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Analyzed customer feedback to improve products and services.
  • Developed and maintained relationships with customers to ensure repeat business.

Client Service Representative

ORACLE
Burlington, MA
11.2013 - 06.2024
  • Provided customer service support to clients in a timely and efficient manner.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Assisted customers with product information and pricing.
  • Maintained customer records in the database system.
  • Processed orders, returns, exchanges, and refunds accurately and promptly.
  • Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
  • Identified opportunities for process improvements within the organization's customer service department.
  • Provided feedback on products and services to management team for future development.
  • Followed up with customers after their purchase to ensure satisfaction.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Leveraged detailed knowledge to recommend and select suitable products and services.

Implementation Manager

MICROS
Needham, MA
08.2011 - 06.2013
  • Managed the implementation of new software systems, ensuring that all requirements were met and deadlines were adhered to.
  • Collaborated with cross-functional teams to ensure successful integration of hardware, software, and networking components.
  • Resolved any technical issues encountered during the implementation process in a timely manner.
  • Analyzed customer feedback and identified areas for improvement in existing implementations or processes.
  • Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
  • Ensured that all team members involved in the implementation process had access to the resources they needed in order to complete their tasks efficiently.

Education

BBA - Hospitality Administration And Management

Johnson State College
Johnson, VT
05-1989

Skills

  • Service Recommendations
  • Account Management
  • Customer Support
  • Provider Relations
  • Customer Focus
  • Follow-up skills
  • Direct Sales
  • Customer Service
  • Microsoft Exchange
  • Customer Relations
  • Microsoft Office

Certification

  • Oracle Revenue Recognition Sales Training 2020-2021
  • Recommended Practices for Communication at Oracle April 2020
  • Oracle Revenue Recognition Sales Training 2019 - 2020

Timeline

Sales Representative

Oracle
06.2024 - Current

Client Service Representative

ORACLE
11.2013 - 06.2024

Implementation Manager

MICROS
08.2011 - 06.2013

BBA - Hospitality Administration And Management

Johnson State College

Similar Profiles

CREATE PROFILE
Carol Crory