Carol Crosley

World Travel, Inc.

03.1993 - Current

Managed travel arrangements for corporate clients, including booking flights, hotels, and rental cars
Provided excellent customer service by promptly responding to client inquiries and resolving any issues or concerns
Developed strong relationships with vendors to ensure seamless travel experiences for clients
Created detailed itineraries tailored to each client's preferences and requirements
Coordinated complex international travel logistics, including visa applications and passport renewals
Stayed up-to-date on industry trends and changes in airline policies to provide accurate information to clients
Managed a high volume of bookings while maintaining attention to detail and accuracy
Utilized online booking systems effectively to streamline the reservation process for both domestic and international travel
Assisted travelers with last-minute changes or cancellations due to unforeseen circumstances such as flight delays or weather disruptions
Maintained confidentiality of sensitive client information throughout the entire booking process
Participated in industry conferences and training sessions to stay updated on new technologies/software/tools relevant to corporate travel management
Managed corporate travel accounts, ensuring compliance with company travel policies and budgetary guidelines
Provided guidance and support to junior travel agents, assisting them in resolving complex booking issues

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