Carol Cutillo
Boca Raton,FL
Summary
Detail-oriented and committed to providing the highest standards within the food service operation while creating a pleasant and motivating work environment for staff. Driven by an innate ability to create innovative solutions to food service challenges. Adept at multitasking and staying productive and professional in high-demand situations.
Overview
8
8
years of professional experience
Work History
Dining Room Manager
Harbour's Edge
05.2023 - Current
- Foster teamwork among 22 staff members by regularly hosting meetings to discuss goals, challenges, and successes.
- Improve overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Resolve resident complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Train new hires on dining room policies, procedures, and best practices, fostering excellence amongst team members.
- Design floorplans and coordinated modifications for events and special reservations.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations within our culinary department.
- Complete paperwork, recognizing discrepancies and promptly addressing for resolution while completing multiple assignments.
- Assist with day-to-day operations, manage inventory and supply ordering, and maintaining optimal stock levels to support daily operations.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles within dining room operations.
- Led planning, set up, and take down for special events.
- Maintain cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Participate in weekly management meetings, contributing valuable insights from resident feedback regarding preferences, dietary restrictions, and suggestions to enhance the overall dining experience.
Lead Server/Trainer Coordinator
Carrabba's Italian Grill
11.2015 - 05.2023
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Streamlined server training processes for improved efficiency and consistency in service delivery.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Monitored new server performance and offered continuous support throughout training period.
- Instructed servers on proper techniques for taking orders, serving food, and providing exceptional customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Coordinated section assignments for optimal coverage
- Conducted regular evaluations of server performance, providing constructive feedback for continuous improvement.
- Contributed to marketing efforts with management to create promotional materials highlighting specials and promotions to drive sales.
Design & Web Concepts
Self-Employed
11.2016 - 04.2023
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Successful working within tight deadlines in a fast-paced environment, independently or collaboratively,
- Managed time efficiently to complete all tasks within deadlines.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Delivered services to customer locations within specific timeframes.
- Adhered to SEO best practices while designing sites.
- Provided ongoing maintenance and support for client websites, ensuring optimal functionality and up-to-date content.
- Designed engaging landing pages that increased conversion rates for client campaigns and promotions.
- Completed redesigns of existing websites to improve navigation and strengthen search engine rankings.
Print Production Specialist
Office Depot
08.2016 - 10.2021
- Coordinated with sales teams to develop accurate quotes based on project requirements, timelines, and budgets.
- Produced high-quality brochures, flyers, four-color artwork, and mailers.
- Collaborated with graphic designers to ensure accurate color reproduction and alignment of printed materials.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Served as a resource for colleagues seeking advice on various aspects of printing processes.
- Reviewed completed orders for quality and accuracy.
- Managed multiple print projects simultaneously, ensuring timely delivery and client satisfaction.
- Enhanced print production efficiency by streamlining workflows and implementing process improvements.
- Improved customer satisfaction ratings by providing prompt responses to inquiries and resolving issues quickly.
- Proofed all job orders, securing client approval prior to production.
- Consistently met deadlines under pressure by prioritizing tasks effectively and working efficiently.
- Achieved a high level of accuracy in final printed products through meticulous proofreading prior to production runs.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Associate of Arts - Graphic Design & Business Application
Sanford Brown
Tampa, FL09.2016
Skills
- Word, Excel, Powerpoint, Outlook, Publisher
- Photoshop, InDesign, Illustrator
- Service Management
- Serve-Safe Certified
- Creative Solutions
- Relationship Building
Timeline
Dining Room Manager
Harbour's Edge
05.2023 - Current
Design & Web Concepts
Self-Employed
11.2016 - 04.2023
Print Production Specialist
Office Depot
08.2016 - 10.2021
Lead Server/Trainer Coordinator
Carrabba's Italian Grill
11.2015 - 05.2023
Associate of Arts - Graphic Design & Business Application
Sanford Brown
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