CAROL D'ALESSANDRO/ LANGE
Brigantine,NJ
Summary
Well qualified professional with more then 30 years experience in the restaurant industry for high-volume and full service restaurants. Expertise in hiring, training ,coaching, customer service and over 10 years within management. Enjoy meeting new people and making them feel like family.
Hardworking and reliable with superior people skills.
Overview
32
32
years of professional experience
Work History
Server/hostess
Pirates Den
09.2023 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
General Manager
The Cellar Restaurant
05.2020 - 09.2021
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Complete Restaurant Opening and Closing Procedures and managed deposits
- Administered payroll, Completed all paperwork and wrote schedules weekly for 25 employees
- Worked specials events including serving, bartending, managing along with being a hostess.
Server/Bartender Apprentice
Angeloni's II Restaurant & Lounge
01.2018 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked Large Parties and functions
Server Manager
Pirates Den
02.1992 - 07.2011
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Hired , trained and managed over 20 employees
- Complete Restaurant opening and closing procedures and managed deposits
- Continually monitored Restaurant for service, food and cleanliness issues
- Holiday and special function parties
Education
High School Diploma -
Holy Spirit High School
Absecon, United States05.1991
Skills
- Staff Training
- Order Management
- Problem-Solving
- Transactions and Cash Handling
- Team Player
Timeline
Server/hostess
Pirates Den
09.2023 - Current
General Manager
The Cellar Restaurant
05.2020 - 09.2021
Server/Bartender Apprentice
Angeloni's II Restaurant & Lounge
01.2018 - 03.2020
Server Manager
Pirates Den
02.1992 - 07.2011
High School Diploma -
Holy Spirit High School
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