Carol Danowski
City Of Saint Charles,MO
Summary
Detail-oriented and experienced Administrative Professional with a strong track record of supporting executive leadership and managing multiple tasks efficiently. Seeking to leverage extensive experience in executive environments and proven success in working with senior leadership to excel as Executive Assistant at St. Charles County Ambulance District.
Overview
37
37
years of professional experience
Work History
Administrative Assistant
City Of O'Fallon, MO
10.2016 - Current
- Promote positive work environment through effective communication skills and fostering professional relationships among colleagues, council members and executive management.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Accounted for expenditures and payments with multi-million-dollar projects with IT Department.
Executive Administrative Assistant
City Of St. Charles, MO
10.2008 - 04.2016
- Handled scheduling for two executive's calendar's and three middle management staff to prepare meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Led staff and vendors in providing high level of service for owner and guests.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy for over 50 employees.
- Implemented updated policies and practices for organization and monitored effect.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Assisted in development of presentations, effectively conveying crucial information to stakeholders.
- Created and managed office systems to efficiently deal with documentation.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Volunteered to help with special projects of varying degrees of complexity.
Real Estate Broker
RE/MAX
01.2000 - 10.2008
- Cultivated strong relationships with agents, lenders and title companies.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Compared properties possessing similar features to determine competitive market prices.
- Optimized listing presentations by utilizing cutting-edge technology tools such as 3D virtual tours and drone photography.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Achieved high volume of listings by conducting thorough comparative market analyses that accurately positioned properties within their respective markets.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Monitored contract execution to verify complete fulfillment of terms.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Boosted referral business by establishing high standard of customer care and strong network of professional contacts in real estate industry.
Customer Service Manager
Ford Motor Credit Company
03.1987 - 01.2000
- Trained and regularly mentored over 25 associates on performance-oriented strategies and customer service techniques.
- Assisted in organizing and overseeing assignments to drive operational excellence of 30 million in receivables.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree -
University of Missouri, Columbia
Columbia, MO08.1982
Skills
- Excellent communicator and presenter
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks efficiently
- Discreet handling of confidential information
- Relationship Building
Timeline
Administrative Assistant
City Of O'Fallon, MO
10.2016 - Current
Executive Administrative Assistant
City Of St. Charles, MO
10.2008 - 04.2016
Real Estate Broker
RE/MAX
01.2000 - 10.2008
Customer Service Manager
Ford Motor Credit Company
03.1987 - 01.2000
No Degree -
University of Missouri, Columbia
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