Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carol Davis

Lakeland,FL

Summary

Dynamic healthcare professional with extensive experience at Conduent, excelling in employee supervision and process improvement. Proven track record in enhancing team productivity and fostering effective communication. Skilled in data analysis and complex problem-solving, driving high-quality patient care and operational excellence. Committed to staff development and compliance in fast-paced environments.

Experienced with team leadership, delivering operational efficiency and project success. Utilizes strategic planning to drive productivity and process improvements. Track record of effective communication and conflict resolution.

Professional leader with strong emphasis on team collaboration and results-driven management. Adept at overseeing operations, optimizing processes, and ensuring adherence to high standards. Reliable and adaptable, skilled in conflict resolution, strategic planning, and fostering productive work environment. Enthusiastic about driving performance and contributing to organizational success.

Results-driven professional with proven track record in supervising and optimizing team performance. Skilled in operational management and process improvement, consistently delivering high-quality outcomes. Known for strong leadership and adaptability in dynamic environments.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Senior Supervisor, Medical Benefits Review Service

Conduent
04.2004 - Current
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.

RN

Lakeland Surgical & Diagnostic Center
04.2000 - 04.2004
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.

RN

South Florida Baptist Hospital
01.1989 - 04.2000
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.

Education

Associate of Science - Nursing

Hillsborough Community College
Tampa, FL
12-1990

Skills

  • Innovation skills
  • Data analysis
  • Employee supervision
  • Staff oversight
  • Staff development
  • Compliance
  • Decision-making
  • Complex Problem-solving
  • Process improvement
  • Operations management

Certification

  • CM - Certified Manager Certification

Timeline

Senior Supervisor, Medical Benefits Review Service

Conduent
04.2004 - Current

RN

Lakeland Surgical & Diagnostic Center
04.2000 - 04.2004

RN

South Florida Baptist Hospital
01.1989 - 04.2000

Associate of Science - Nursing

Hillsborough Community College

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