Theresa Simons
Mt. Ephraim,NJ
Summary
Focused Operations Manager versed in overseeing operations in Processing, Underwriting, Closing, Post Closing and Residential Lending Audits. Possesses excellent organizational skills as well as closing, post closing and processing abilities. Driven to build lasting client relationships and exceed goals set by Sales Operations Manager(s) and Loan Originators.
Overview
15
15
years of professional experience
Work History
Operations Manager
1st Colonial Community Bank
Cherry Hill, NJ
01.2009 - Current
- Communicate with customers, lending personnel and title companies to coordinate closing activities.
- Compile documentation to check for completeness, accuracy and legibility of data entry for new credit facilities and existing loan modifications.
- Manage validation of documentation to regulate underwriting and closing requirements.
- Conduct audit of loan documentation for verification of loan funding.
- Work with credit analysts and loan origination team to prepare settlement documentation packages.
- Assemble Credit file for review by post-closing review team.
- Maintain loan closing pipeline and coordinate funding with title partners and secondary investors.
- Review attorney prepared documents and construction loan documents.
- Maintain consistent daily operations by establishing procedures and monitoring team performance.
- Collaborate with other managers to deliver consistent leadership across teams.
- Well versed in FHA/VA/USDA and Conventional loans as well and NJHMFA Loans.
Insurance Producer/Customer Relations
State Farm Insurance
Westmont, NJ
2007 - 2009
- Offered information about policy and coverage details.
- Operated in fast-paced and driven sales environment.
- Diligently filed and followed up on third party claims.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Leveraged industry trends to shape solutions and approaches.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Mortgage Closer
First Magnus Financial
Cherry HIll, NJ
2004 - 2007
- Developed and maintained relationships with local real estate agents.
- Compiled applications and paperwork and double-checked for accuracy.
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Produce Closing Packages in a time manner for closing
- Answer Multi line phones
- Receiving and Reviewing Closing documents and HUD-1 For accuracy
- Provide funds via wire and check
Sales Representative/Customer Service
Atlas Flasher & Supply Co
Bellmawr, NJ
2002 - 2004
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Accounts Payable and Receivable
- Monitored customer order process and addressed customer issues.
- Educated customers on product features and technical details to highlight benefits.
Customer Service
State Farm Insurance
Westmont, NJ
1999 - 2002
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Education
Health Information Technology
Lincoln College of New England
Southington, CT05.2011
Criminal Justice -
Camden County College
Blackwood, NJ06.2000
High School Diploma -
Haddon Township High School
Westmont, NJ06.1999
Skills
- Supervision
- Organization
- Team management
- Flexible
- Reliable and trustworthy
- Customer service
- Problem resolution
- Communication
- Multitasking
Timeline
Operations Manager
1st Colonial Community Bank
01.2009 - Current
Insurance Producer/Customer Relations
State Farm Insurance
2007 - 2009
Mortgage Closer
First Magnus Financial
2004 - 2007
Sales Representative/Customer Service
Atlas Flasher & Supply Co
2002 - 2004
Customer Service
State Farm Insurance
1999 - 2002
Health Information Technology
Lincoln College of New England
Criminal Justice -
Camden County College
High School Diploma -
Haddon Township High School
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