Carol Detwiler
Albuquerque,NM
Summary
Desire a position in which to use a lifetime of nursing experience to provide care for patients and families at end of life as either an
RN Case Manager or On call Triage Nurse. Bring multiple skills and experiences which will help build and maintain an agency's reputation and promote referral sources. Compassionate and caring communication consistently develops strong relationships with patients, families, clinical staff and community resources. Believe in doing the right thing even when no one is looking.
Overview
16
16
years of professional experience
Work History
Triage Registered Nurse
505-872-2300
03.2017 - Current
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Collaborated with healthcare providers to ensure approprIate implementation of care plans to manage end of life symptoms
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Provide effective communication with patients, families, physicians, clinical staff, vendors and referral sources.
- Promoted a seamless healthcare experience for patients and families after hours
Telephone Triage Registered Nurse
Hospice Of The Sandias
03.2008 - 03.2017
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
- Collaborated with healthcare providers to ensure appropriate care plans are followed to manage end of life symptoms..
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
- Effectively communicated with patients, families, clinical staff, physicians, providers, vendors and referral sources.
- Promoted a seamless healthcare experience for patients and families after hours..
Education
Gerontological Nurse Practitioner Certification - Gerontology
University of Washington
Seattle, WA09.1982
Diploma Nursing Degree - Registered Nurse Diploma
Regina School of Nursing
Albuquerque, NM08.1969
High School Diploma -
Highland High School
Albuquerque, NM05.1963
Skills
- Patient Management of end of life symptoms
- Accurate EMR documentation
- Effective communications
- Team player
- Skilled assessments
Timeline
Triage Registered Nurse
505-872-2300
03.2017 - Current
Telephone Triage Registered Nurse
Hospice Of The Sandias
03.2008 - 03.2017
Gerontological Nurse Practitioner Certification - Gerontology
University of Washington
Diploma Nursing Degree - Registered Nurse Diploma
Regina School of Nursing
High School Diploma -
Highland High School
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