Marilyn R. Morgan
Summary
Seeking a position of challenge in a professional environment, 20+ years of customer service and client relations experience within the transportation field. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
28
28
years of professional experience
Work History
OPERATIONS MANAGER
WeDriveU
01.2018 - Current
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Provided all drivers with pertinent safety materials regarding rules and regulations
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
DISPATCH MANAGER AND OPERATIONS MANAGER
Universal Limousine
09.2015 - 12.2018
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Developed and implemented customer service policies and procedures.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Developed and maintained relationships with external vendors and suppliers.
- Reported to upper management our operational activities and maintained current records.
- Conferred with clients to address questions, request for service, equipment and issues to allocate dispatch coverage, including peak service times and employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for current personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
DISPATCH MANAGER AND ASSISTANT OPERATIONS MANAGER
Carey Limousine
06.1996 - 08.2015
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Traveled to other cities to train employees on the current reservations and dispatching systems (Las Vegas: IBM, SuperBowl: Houston, Detroit, Miami Los Angeles: NBA All-star Games Los Angeles: NFL Rookie Premier)
Skills
- Multi-Unit Operations Management
- Business Process Re-Engineering
- Staff Management
- Contract Development
- Customer Relations
- Supervision and leadership
- Dependable and Responsible
- Problem-Solving
Timeline
OPERATIONS MANAGER
WeDriveU
01.2018 - Current
DISPATCH MANAGER AND OPERATIONS MANAGER
Universal Limousine
09.2015 - 12.2018
DISPATCH MANAGER AND ASSISTANT OPERATIONS MANAGER
Carey Limousine
06.1996 - 08.2015