Summary
Overview
Work History
Education
Skills
Timeline

CAROL DOCKREY

BRIDGEWATER,MA

Summary

Experienced financial operations professional with strong analytical, research, and reconciliation skills. Proven ability to take initiative, adapt quickly to new training, and demonstrate versatility. Skilled communicator and problem solver adept at working independently. Recognized by supervisors and colleagues for being personable, articulate, hardworking, organized, accurate, and eager to tackle new challenges.

Overview

28
28
years of professional experience

Work History

Patient Accounts Representative

BETH ISRAEL DEACONESS HOSPITAL
02.2023 - 03.2025
  • Managed timely collection of assigned receivables for government insurers.
  • Researched and resolved insurance denials, prepared and submitted appeals, answered patient and insurer inquiries.
  • Knowledgeable of ICD9, CPT and Uniform Billing Revenue Coding for government insurers and medical terminology.

Packaging Associate

KELLY SERVICES FOR JOHNSON & JOHNSON
12.2020 - 09.2021
  • Responsible for printing labels for in-house, repackaging and suppliers for multiple divisions.
  • Completed daily reporting across product lines ensuring accurate stock counts.

Record Coordinator

KELLY SERVICES FOR JOHNSON & JOHNSON
01.2020 - 12.2020
  • Reviewed Device History Records for accuracy and completion.
  • Coordinated with other departments to request and verify corrections to documentation.
  • Processed transactions to systematically move product to stock ensuring accurate availability.

Field Sales Support Representative

KELLY SERVICES FOR JOHNSON & JOHNSON
06.2019 - 01.2020
  • Responsible for providing superior, specialized service to DePuy Synthes sales consultants, in a professional, timely and self-directed manner.
  • Responsible for key customer facing activities include order creation for loaner equipment in multiple operating systems, efficient/effective handling and resolution of escalated issues and inquiries.

Home Equity Clerk

ROCKLAND TRUST COMPANY
08.2017 - 05.2019
  • Assisted the processing and underwriting teams with various clerical and technical duties.
  • Ordered property titles and tracked receipt and distribution facilitating timely closings.
  • Prepared non-originated loans for audit and checked for compliance.

Senior Associate/Auditor

STATE STREET CORPORATION
01.1998 - 12.2012
  • Ensured the daily/monthly fund accounting controls and operations procedures were completed for key customer covering domestic and global equity and fixed income funds.
  • Validated past due income, failed trades, share discrepancies, and researched cash exceptions.
  • Provided assistance and training to less experienced team members.
  • Assisted the conversion team with reconciliations, enabling them to meet the client deadline.

Portfolio Accountant

STATE STREET CORPORATION
01.1997 - 12.1998
  • Maintained a book of accounts for institutional clients.
  • Processed cash activities, determined investable funds, and prepared monthly financial statements.
  • Monitored trades, past due income, share exceptions, and cash exceptions.

Education

Bachelor of Arts - Economics

The College of The Holy Cross , Worcester, MA
05-1989

Skills

  • Month-end documentation
  • Accounts payable management
  • Account reconciliation

Timeline

Patient Accounts Representative - BETH ISRAEL DEACONESS HOSPITAL
02.2023 - 03.2025
Packaging Associate - KELLY SERVICES FOR JOHNSON & JOHNSON
12.2020 - 09.2021
Record Coordinator - KELLY SERVICES FOR JOHNSON & JOHNSON
01.2020 - 12.2020
Field Sales Support Representative - KELLY SERVICES FOR JOHNSON & JOHNSON
06.2019 - 01.2020
Home Equity Clerk - ROCKLAND TRUST COMPANY
08.2017 - 05.2019
Senior Associate/Auditor - STATE STREET CORPORATION
01.1998 - 12.2012
Portfolio Accountant - STATE STREET CORPORATION
01.1997 - 12.1998
The College of The Holy Cross - Bachelor of Arts, Economics

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