Carol Duane
Flower Mound,TX
Summary
Adept at maintaining confidentiality and managing high-stress situations, I leveraged my problem-solving skills and positive attitude to enhance client satisfaction at Kohl's. My experience as a Legal Assistant at Durand & Associates showcases my ability to collaborate effectively, ensuring operational efficiency and client trust.
Overview
28
28
years of professional experience
Work History
Homemaker
Spouse
01.2010 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Facilitated day-to-day operations, working efficiently and productively.
- Excellent communication skills, both verbal and written.
Legal Assistant
Pe.nnington Hill, L.L.P.
08.2007 - 09.2010
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Provided support in managing overflow situations, ensuring smooth operations despite increased demands.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Legal Assistant
Durand & Associates
01.1999 - 01.2002
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Customer Service Representative
Kohl's
09.2000 - 03.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Lambert's Landscaping
02.1999 - 01.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Secretary II
City Of Redding Public Works
12.1995 - 01.1999
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Associate of Arts - Secretarial
Shasta College
Redding, CA06.1998
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Timeline
Homemaker
Spouse
01.2010 - 04.2024
Legal Assistant
Pe.nnington Hill, L.L.P.
08.2007 - 09.2010
Customer Service Representative
Kohl's
09.2000 - 03.2001
Administrative Assistant
Lambert's Landscaping
02.1999 - 01.2000
Legal Assistant
Durand & Associates
01.1999 - 01.2002
Secretary II
City Of Redding Public Works
12.1995 - 01.1999
Associate of Arts - Secretarial
Shasta College
Similar Profiles
Amanda HahnAmanda Hahn
Companion Caregiver at SpouseCompanion Caregiver at Spouse
Charity AnacayaCharity Anacaya
Caregiver at SpouseCaregiver at Spouse
Holly CormanHolly Corman
Family Caregiver at SpouseFamily Caregiver at Spouse