Carol Duck
Powhatan,VA
Summary
Experienced professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote efficiency.
Overview
25
25
years of professional experience
Work History
Business Manager Director
Advanced Technological Services, Inc.
07.1997 - 12.2022
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Purchased raw and manufactured parts, managed returns and exchanges when necessary.
- Shipped and received inventory and disbursed appropriately.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained, verified and updated privileges for credentials files, insurance and legal documentation.
Business Owner/Operator
The Hair Ranch
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Education
High School Diploma -
Douglas Southall Freeman High School
Richmond, Va06.1977
Skills
- Daily Finance, Accounting and Payroll
- Inventory Tracking, Requisitions and Management
- Parts Research, Purchasing and Inventory
- Strong Verbal and Written Communication
- Accounts Payable and Receivable
- Records Organization, Filing, Office Duties
- Scheduling and Dispatch
- Package, Ship and Track Shipments
- File Management
- Customer Support and Documentation Skills
- Microsoft Office
- Time Management Skills
- Document Scanning
- Information Verification
- Payment Collection
Timeline
Business Manager Director
Advanced Technological Services, Inc.
07.1997 - 12.2022
Business Owner/Operator
The Hair Ranch
High School Diploma -
Douglas Southall Freeman High School
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