Carol Ann Dunn
Albany,NY
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
24
24
years of professional experience
Work History
Construction Coordinator
Charter Spectrum
Rotterdam, NY
03.2002 - Current
- Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers.
- Contacted subcontractors and asked for bids on projects, assessing if these quotes met budgetary requirements.
- Reviewed contractor scope, material estimates and pricing take-offs to optimize competitive bidding processes.
- Prepared and planned worksites to help jobs run smoothly.
- Reported project progress, site problems and labor status to supervisors.
- Obtained specifications and directed work for construction crews.
- Assessed, monitored and reported on work progression.
- Updated and distributed weekly project schedules and milestones.
- Assembled briefs and prepared PowerPoint presentations.
Castmember
Walt Disney World Company
Guilderland Center, NY
08.2015 - 06.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
High School Diploma -
South Colonie Central High
Albany, NY06.1995
Skills
- Disney brand promotions
- Teamwork
- Cash register operation
- Customer assistance
- Time management
- Planning
Timeline
Castmember
Walt Disney World Company
08.2015 - 06.2021
Construction Coordinator
Charter Spectrum
03.2002 - Current
High School Diploma -
South Colonie Central High