Carol Duquette
Springtown, Parker, TX,Texas
Summary
Professionally interacted with customers to promote 100% customer service ratings. Assistant manager with 38 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Verified contents of inventory loads against shipping papers to confirm accuracy.
Overview
28
28
years of professional experience
Work History
Perishable Manager
Brookshire Grocery Company
Springtown, TX
04.2024 - Current
- Oversaw perishable inventory management, ensuring optimal stock levels and minimizing waste.
- Implemented quality control measures for perishable products to enhance freshness and customer satisfaction.
- Trained and mentored staff on best practices for handling perishables and food safety compliance.
- Streamlined ordering processes for perishable goods, improving efficiency and reducing delivery times.
- Boosted customer satisfaction levels with a focus on providing exceptional service in all perishable departments.
- Managed department personnel, performance management, training, and workflow planning.
- Ensured compliance with food safety standards by regularly inspecting storage areas, equipment maintenance, and employee practices.
- Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
Assistant Store Manager
Rite Aid Pharmacy
Hampton , NH
11.2016 - 10.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Analyzed and interpreted store trends to facilitate planning
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Evening Operation Manager
Hannaford Bros. Supermarket
Hampton, NH
10.2007 - 12.2012
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked closely with Store Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Exceeded goals through effective task prioritization and great work ethic.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed and maintained courteous and effective working relationships.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
Assistant Manager
Walmart
Seabrook, NH
05.1998 - 10.2007
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Education
High School Diploma -
Ticonderoga Senior High School
Ticonderoga, NY05-1983
Skills
- Product Knowledge
- Store Operations
- Cash Register Operation
- Sales and Marketing
- Point of Sale Systems
- Store Merchandising
- Cash Handling
- Sales Goals
- Sales Training
- Sales
- Scheduling
- Budgeting
- Inventory Control
- Visual Merchandising
Timeline
Perishable Manager
Brookshire Grocery Company
04.2024 - Current
Assistant Store Manager
Rite Aid Pharmacy
11.2016 - 10.2021
Evening Operation Manager
Hannaford Bros. Supermarket
10.2007 - 12.2012
Assistant Manager
Walmart
05.1998 - 10.2007
High School Diploma -
Ticonderoga Senior High School