Carol Eddy
Conroe
Summary
Accomplished professional with expertise in event coordination and customer service, honed at Considering Lilly. Proven track record in enhancing sales performance, ranking second-highest statewide. Adept at problem solving and inventory management, driving efficiency and client satisfaction. Skilled in developing strategies and training teams to achieve superior guest experiences and operational excellence.
Overview
21
21
years of professional experience
Work History
Assistant Builder /Customer Service Representative
Lufty's Fishing
Conroe
10.2019 - 11.2025
- Organized tools and materials for efficient access during projects.
- Followed safety protocols to maintain a secure work environment.
- Documented daily progress reports for project tracking purposes.
- Transported equipment between sites if necessary using company vehicles.
- Loaded and unloaded building materials from delivery vehicles.
- Operated hand tools such as drills, saws, grinders and sanders to perform tasks as required.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to enhance service quality.
- Trained new staff on customer service protocols and tools.
- Led discussions to collect feedback and enhance teamwork.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Collaborated with management to develop strategies for improving efficiency in the workplace.
- Maintained inventory of office supplies and ordered new materials as needed.
- Created and managed filing systems for easy access to records and documents.
- Developed and implemented organizational systems to streamline workflow processes.
- Provided assistance communicating, typing correspondence or obtaining information.
- Organized on-site setup and breakdown of events, ensuring compliance with safety standards.
- Developed event themes and concepts to ensure successful execution of events.
- Supported guests by providing information and assistance.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Provided support to other employees as needed including performing light clerical work when needed.
- Performed general clerical work, such as photocopying, faxing, scanning documents, and answering phones.
Florist/Healthcare Customer Service Representative
Micheal's
Conroe
08.2013 - 08.2016
- Managed inventory of flowers, supplies, and materials for daily operations.
- Maintained cleanliness and organization of the floral department workspace.
- Educated customers on flower care and arrangement techniques.
- Executed seasonal display setups to enhance store aesthetics and appeal.
- Delivered highly customized customer service to meet specific needs.
- Analyzed sales data from previous weeks, months, years to develop strategies for increasing future sales.
- Implemented marketing tactics increasing sales.
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Ranked as second-highest in statewide sales performance in Texas.
- Generated sales reports on a daily, weekly, monthly, and annual basis.
Assistant Director /Assistant Floral Manager
Considering Lilly
Rowlett
03.2005 - 12.2010
- Coordinated logistics for events, including venue selection and vendor management.
- Developed detailed event timelines to ensure smooth execution of activities.
- Organized on-site setup and breakdown of events, ensuring compliance with safety standards.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed event themes and concepts to ensure successful execution of events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Collaborated with clients to identify their goals and expectations from the event.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Sourced venues for events in accordance with client needs and preferences.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Designed unique floral arrangements for various events and occasions.
- Managed inventory of flowers and supplies to ensure availability.
- Coordinated delivery schedules for timely event setups.
- Handled complaints from unsatisfied customers promptly and professionally.
- Monitored competitor activities to stay ahead of the market trends.
Education
High School Diploma -
Conroe High School
Conroe, TX06-2000
Skills
- Organization and planning
- Customer service
- Order processing and inventory management
- Event coordination
- Time management
- Problem solving
- Conflict resolution
- Scheduling and calendar management
- Prioritizing work
Timeline
Assistant Builder /Customer Service Representative
Lufty's Fishing
10.2019 - 11.2025
Florist/Healthcare Customer Service Representative
Micheal's
08.2013 - 08.2016
Assistant Director /Assistant Floral Manager
Considering Lilly
03.2005 - 12.2010
High School Diploma -
Conroe High School