Microsoft Office
Carol Edison
Office Manager
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
Work History
Owner
CSS Professional Services
Austell, GA
07.2017 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Operations Support Coordinator
Home Depot
Marietta, GA
06.2016 - 12.2022
- Created and maintained detailed electronic files to support business processes.
- Scheduled timely installs and repair services to minimize disruption to customer and production.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Improved customer satisfaction scores by 98% through application of superior conflict resolution and problem-solving skills.
International School of Skin, Nail Care & Massage
Director Of Career Services
Roswell, GA
03.2015 - 06.2016
- Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
- Facilitated student placement with local employers through 2development of working relationships, keeping current on latest job opportunities.
- Identified entry-level job openings for students and graduates through phone calls, written correspondence and personal networking.
- Assisted qualified graduates in job-seeking efforts by conducting employability workshops.
- Attended business functions, trade shows and professional organization meetings for networking and employer development.
- Monitored system of electronic records to keep data accurate and enforce timely entry of new information.
- Activated and maintained relationships with graduates up to and beyond successful placement within field or related field of study.
- Maintained active lead generation system to drive high volume of job opportunities available to students and graduates.
- Prepared graduates for interviewing and followed up post-interview regarding perceived performance.
- Guided and supported faculty and staff in development of new programs.
- Coordinated and supervised academic advising activities.
- Improved student graduation and placement rate from 78% to throughout
Admissions Senior Coordinator
Kaplan University
Atlanta, GA
09.1994 - 01.2015
- Coached employees through day-to-day work and complex problems.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Evaluated student records and productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Managed compliance to keep organization operating within accreditation guidelines.
- Coordinated orientations and graduations for students and staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created organized filing system to manage department documents.
Education
Bachelor of Science - Allied Healthcare Administration
Kaplan University
Davenport, IA 05.2001 -
Associate of Science - Business Management
Kaplan University
Davenport, IA 05.2001 -
Skills
Human Resource Management
Software
Timeline
Owner
CSS Professional Services
07.2017 - Current
Operations Support Coordinator
Home Depot
06.2016 - 12.2022
International School of Skin, Nail Care & Massage
Director Of Career Services
03.2015 - 06.2016
Bachelor of Science - Allied Healthcare Administration
Kaplan University
05.2001 -
Associate of Science - Business Management
Kaplan University
05.2001 -
Admissions Senior Coordinator
Kaplan University
09.1994 - 01.2015
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