CAROL L ESSER
Mohrsville,PA
Summary
To secure a position where I can utilize my skills and help people in all kinds of situations, as well as enhance a prospective company. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Effective at setting up weekly procedures for 2-4 surgeons in a busy practice.
Overview
16
16
years of professional experience
Work History
Surgical Scheduler Coordinator
Keystone Urology
04.2022 - Current
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for 2 surgeons.
- Updated daily operating room calendars with accurate appointment schedules.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Home health aide
Red Lion Health Care
11.2018 - 03.2022
- Left real estate to be a caregiver/advocate for my daughter who got very sick
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
Construction -Interior Design
Superior
06.2007 - 10.2021
- Deliver functional and pleasing designs for residential clients; Communicate with homeowners; builders; managed/tracked client orders; superviseI installation to insure quality; address clients concerns/complaints; Assist clients with picking out color choices for granite, back
- Splashes, paint flooring, tile etc
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Defined space requirements from schematic design to construction phase and installation.
- Communicated product information, installation methods and product upgrade options.
Office Manager/Local office Coordinator
Iron Valley Real Estate
11.2017 - 11.2018
- Communicate with homeowners; builders; managed/tracked client orders; supervise installation to insure quality; address clients concerns/complaints;
- Ppocess all incoming files, assist agents when needed, handle all scheduling of closings, reconcile AP/AR, handing daily deposit, Processed all check for agent upon completion of settlement
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Planned, administered and controlled budgets and produced financial reports.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant
Steel City Real Estate - Jennifer DeJesus
11.2016 - 11.2017
- To Jennifer, Owner, Make sure all her files were in order handled all settlements, Also assistant agents in house with listings, issues and settlement
- Handled all bank deposits as well as agents checks upon settlements, worked closely with in house title company as well as in house property management company
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed and maintained filing systems to facilitate easy access to information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Local Office Coordinator/Manager
Coldwell Banker Hearthside
03.2016 - 11.2016
- Handle all files from listing to pending to settlements, update and maintain daily spreadsheets, process settlements, responsible for all new agent paperwork, maintaining escrow deposits on files, printing escrow checks prior to settlements, working closely with title company to assure smooth settlement, daily deposits, AP/AR, bank reconciliation
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Administrative Assistant - Office Manager
CLOSED, Keller Williams Realty Elite
01.2014 - 03.2016
- Input listing into trend, pend listing, do weekly reports on active and sold, maintain all listings, prepare files for settlement, attend settlements if necessary, AR/AP, handle all escrow checks, Prepare agents commission checks, daily bank deposits, reconciliation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
Surgical Coordinator
Campanella and Associates Eye Care
02.2012 - 01.2015
- Schedule patient for upcoming Cat surgery and follow-up appointments, take payments on account, verify insurances, obtain referrals, obtaining records for the specialist from surrounding hospitals and doctors, obtaining records through EPIC, answering phones, general filing
- Coordinated with facilities to set up surgeries for 2 surgeons.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Patient Access Administrator Asst. /Associate
Ephrata Community Hospital
01.2009 - 01.2012
- Registration Assosicate
- Payroll, FMLA paperwork processing, collection of payments from patients
- Scheduling patients for upcoming surgery's and procedures, Medictech
- AccuReg, HIPPA, HR, Supply ordering, back-up in different departments
- AP/AR, updating monthly budget, absenteeism tracking, scheduling, filing of confidential information, attending meetings and taking notes and distributing appropriately, setting up appointments, interviews, listing new positions, processing paperwork for transfers, assist with budget.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
Graduate -
Governor Mifflin High School
Skills
- Management; Problem Solver; Organized; Detail Oriented; Love working
- With people; Microsoft office, Microsoft word; Dictation; QuickBooks;
- Payroll; Windows; Letter Composition; Typing speed 95wpm; 10key;
- Skills; Strong organizational abilities
- Correspondence Writing
- Patient Database maintenance
- Scheduling Tests and Procedures
- Patient Health Information Access
- Patient History Documentation
- Organizing Service Schedules
- Facility Coordinating
- Staff Leadership
- Assisting with Procedures
- Administrative Duties
- Following Up with Patients
- Patient Relations
- Documentation Scanning
- Appointment Scheduling and Confirmation
- Timely Processing
- Schedule Coordination
- Office Coordination
- Office Administration
Timeline
Surgical Scheduler Coordinator
Keystone Urology
04.2022 - Current
Home health aide
Red Lion Health Care
11.2018 - 03.2022
Office Manager/Local office Coordinator
Iron Valley Real Estate
11.2017 - 11.2018
Assistant
Steel City Real Estate - Jennifer DeJesus
11.2016 - 11.2017
Local Office Coordinator/Manager
Coldwell Banker Hearthside
03.2016 - 11.2016
Administrative Assistant - Office Manager
CLOSED, Keller Williams Realty Elite
01.2014 - 03.2016
Surgical Coordinator
Campanella and Associates Eye Care
02.2012 - 01.2015
Patient Access Administrator Asst. /Associate
Ephrata Community Hospital
01.2009 - 01.2012
Construction -Interior Design
Superior
06.2007 - 10.2021
Graduate -
Governor Mifflin High School
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