Carol Evans

• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
• Assisted customers with package shipping, ensuring proper labeling and timely delivery.
• Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
• Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
• Upsold postal services like insurance and tracking.
• Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Provided service and sales to walk-in customers.
• Used computer systems to track packages and update client information.
• Added accurate data entry into computer system to complete transactions.
• Utilized customer service skills to provide exceptional service for repeat clientele.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
• Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
• Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
• Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
• Reviewed contract plans and project specifics for thorough understanding.

Property Specialist for Job Corps. Working with Job Corps Centers to ensure proper procedures were in place to track all personal property used to train Job Corps students. Ensure all equipment was properly tagged and logged into the property database and that any transfers of property were noted into the system. Provided on-site property management reviews noting any discrepancies, Provided written reports to management and Center Directors. Provided training as needed to staff ensuring all Federal regulations were met.