Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Carol Fisk

Carol Fisk

Wolfe City

Summary

Dynamic professional with proven expertise in GIS mapping and data analysis at Hunt County. Skilled in enhancing operational efficiency through policy development and effective communication. Recognized for exceptional customer service and problem-solving abilities, consistently delivering accurate and timely results while fostering collaborative team environments. Committed to leveraging technical skills for impactful outcomes.

Overview

30
30
years of professional experience

Work History

911 Addressing Assistant-Mapping Technician

Hunt County
Greenville
04.2016 - Current
  • Answering the phone, answering emails.
  • Helping people navigate our website to find our forms and what information is needed.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Answered phones and routed voicemails to respective employees.
  • Encouraged and improved cross-department internal communication.
  • Maintained positive working relationship with fellow staff and management.
  • Entered data into databases accurately and efficiently.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Greeted guests and vendors to assist in navigating space.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Greeted visitors, clients and guests in a professional manner.
  • Organized and maintained filing systems for documents and records.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Handled confidential information with discretion and integrity.
  • Gathered and sorted data for reports and files.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Used filing systems to improve document management and organization.
  • Checked mapping layers to assess accuracy and identify, mark and correct errors.
  • Created detailed maps of assigned area using GIS software and GPS equipment.
  • Revised existing maps and charts, making corrections, adjustments and updates.
  • Assisted with the development of web-based mapping applications utilizing ESRI software.
  • Tested cartography products to identify issues and evaluated effectiveness and ease of use for users.
  • Used diverse databases and mapping software to give personnel accurate details.
  • Collected and analyzed data on population density, demographic characteristics and annual precipitation patterns.
  • Researched maps used in company's GPS products and edited geographic data for accuracy.
  • Produced maps based on information gathered from multiple sensors and projects.
  • Developed procedures for collecting, storing, analyzing, displaying and interpreting geographic data.
  • Researched a variety of sources including county records, deed books, utility plans.
  • Provided technical assistance related to GIS operations to other staff members as needed.
  • Responded to public requests for information concerning mapping issues and questions about surveys, acreage, taxation, and other concerns.
  • Designed information databases that include geographical and topographical data.
  • Collaborated with other departments to ensure that data is properly integrated into GIS system.
  • Maintained current knowledge of GIS technology trends by attending workshops and seminars.
  • Researched land information, evaluated deeds and reviewed zoning and subdivision regulations.
  • Utilized CAD programs to design layouts for digital maps and cartographic products.
  • Implemented strategies for improving the efficiency and effectiveness of workflow processes.
  • Analyzed and verified surface modeling by measuring ground control points with surveying equipment.
  • Reviewed aerial photography and satellite imagery to identify land features and boundaries.
  • Worked under direction of professionals to provide significant support for web site management and graphic materials to be used for online content.
  • Demonstrated proficiency with GIS software,.
  • Developed workflows which improved the speed and accuracy of data processing and analysis tasks.

Advertising Concepts

Ennis Tag & Label
Wolfe City
01.2013 - 04.2016
  • Used strong negotiation and persuasion skills to sell advertising products and services.
  • Generated leads through cold calling, emails, direct mailings.
  • Exceeded department expectations for productivity and accuracy levels.
  • Maintained detailed records of all sales activities including contacts, accounts, leads.
  • Developed and maintained relationships with clients to ensure repeat business.
  • Responded quickly to customer questions and resolved issues to restore satisfaction.
  • Used persuasive techniques to overcome objections and close new sales opportunities.
  • Prepared advertising sales contracts and submitted to clients for sign off.
  • Analyzed customer feedback in order to improve services offered by the company.
  • Delivered cost estimates on advertising plans and services to customers.
  • Prepared presentations and proposals for prospective customers.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Negotiated pricing following company procedures to close sales with new advertisers.

Press Operator

Ennis Tag & Label
Wolfe City
04.1995 - 01.2013
  • Perform maintenance tasks such as lubricating moving parts or cleaning presses after use.
  • Troubleshoot mechanical problems using hand tools and gauges.
  • Cut off excess materials for reuse or recycling.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Used air hoses and swabs to clean compression chambers, arbors and molds.
  • Set up and operate printing press to print designs or logos on fabric, paper, cardboard, plastic, metal, glass, or leather items.
  • Adjust pressure settings on press to ensure proper inking and drying of material.
  • Operate auxiliary equipment such as folding machines or cutting devices.
  • Place finished prints into containers for shipment or storage.
  • Operated printing press machines and manually set and adjusted speed, temperature and ink flow.
  • Examined completed pieces to check for defects and sorted items according to identified flaws.
  • Followed work orders to select proper materials, make accurate cuts, and complete precise finished products.
  • Measure distances between printing plates in order to align them properly on press bed.
  • Ensured compliance with safety regulations and procedures.
  • Set up and operated progressive presses to produce materials to customer specifications.
  • Load rolls of material onto feed mechanism of press.
  • Cleaned and lubricated presses and components using oil, solvents and rags.
  • Installed, adjusted, dismantled, reassembled and removed parts and equipment such as rollers, dies, printing plates and blankets.
  • Troubleshot press when product defects occurred and immediately remedied issues.
  • Verify accuracy of job orders against proofs provided by customer.
  • Ensure that all safety regulations are followed while operating machinery.
  • Managed multiple projects simultaneously within tight deadlines.
  • Inspect and test printed materials for defects such as smearing, blurring, fading, or streaking.
  • Promoted safety within department and followed protocols to maximize safety and prevent risk.
  • Perform minor repairs to machines as needed.
  • Verified dimensions of work piece and made adjustments if necessary.
  • Train new employees in safe operation procedures for printing presses.
  • Change plate cylinders when switching jobs during production runs.
  • Used care in loading molds to keep materials properly positioned.
  • Mix ink colors according to specific formulas.
  • Accurately set-up fold, adjusting roll mechanisms, tension, and guide devices.
  • Threaded ends of metal coils from reels through slitters to secure ends on recoilers.
  • Positioned, aligned and secured workpieces against fixtures or stops on machine beds.
  • Took measurements with calipers and gauge readers to assess line performance.
  • Maintain detailed logs of work performed including timesheets and materials used.
  • Applied knowledge of physical properties of workpiece materials to plan sequences and operations.
  • Kept machines running at peak efficiency to meet demanding production targets.
  • Follow written instructions from supervisor regarding production jobs to be completed.
  • Monitor and adjust the speed of the machine according to the type of material being printed.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Read work orders or production schedules to determine materials, locations of cutting lines or dimensions and tolerances.
  • Properly handled hazardous waste materials to uphold safety regulations.
  • Inspected printed products for clarity, color accuracy and conformance to provided specifications.
  • Participated in team meetings to discuss production challenges and solutions.
  • Adhered to company and OSHA safety procedures to protect team members, products and equipment.
  • Operated equipment and machinery according to safety guidelines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

High School Diploma -

Wolfe City High School
Wolfe City

Skills

  • Answering the phone
  • Taking information from the consumer
  • Helping customers find products
  • Entering orders
  • Ensuring timely shipping
  • Billing
  • Invoicing
  • Using CAD information
  • Email management
  • Filing
  • Month-End Close Process
  • GIS mapping
  • Data analysis
  • Database management
  • Cartography techniques
  • Technical support
  • Customer service
  • Policy development
  • Communication skills
  • Team collaboration
  • Project management
  • Problem solving
  • Attention to detail
  • Time management
  • Organizational skills
  • Basic coding
  • Written communication
  • Troubleshooting and diagnosis
  • Work order completion
  • Maintenance and repair
  • Computer skills
  • Interpersonal communication
  • Detail orientation
  • Reliability
  • Team Training
  • Decision-making
  • Technical Manuals Understanding
  • Adaptability and flexibility

Timeline

911 Addressing Assistant-Mapping Technician

Hunt County
04.2016 - Current

Advertising Concepts

Ennis Tag & Label
01.2013 - 04.2016

Press Operator

Ennis Tag & Label
04.1995 - 01.2013

High School Diploma -

Wolfe City High School

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Carol Fisk