Carol Flores
North Las Vegas ,United States
Summary
Versatile and dynamic professional with a proven track record at Dr. Jeaniene Talley MD, adept in patient reception management and fostering positive relationships. Excelled in roles requiring adaptability and exceptional time management, significantly enhancing customer service and operational efficiency. Skilled in electronic charting and committed to continuous improvement.
Overview
18
18
years of professional experience
Work History
Medical Office Receptionist
Dr Jeaniene TALLEY MD
3860 W Ann Rd #100 North Las Vegas
09.2023 - Current
- Organized paperwork, such as charts and reports, for office and patient needs.
- Review and send medical records to other physicians upon request. Fax all requested documents to referred doctors.
- Maintained records by recording, obtaining, and updating personal and financial information.
- Scheduled, rescheduled, and canceled appointments for patients. Calling patients prior to the visit to remind them of the date and time of the visit.
- Ensure insurance is current and accepted by our office, collect co-payments, and yearly membership fees.
- Upkeep the waiting room, organize, clean, and stock the room with snacks and drinks.
- Check-in, check-out procedures for all incoming and outgoing patients.
- Handled confidential paperwork related to patient visits according to HIPAA regulations.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Conducted patient intake interviews to collect medical information and insurance details.
Front End Supervisor
Ross Dress For Less
10.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained transaction security by verifying payment cards against identification.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assist in returns and purchases.
Sales Associate
Bath & Body Works
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Teacher
Bring'em Young Academy
Las Vegas, NV
02.2023 - 09.2023
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
Child Care Provider
Self-employeed
01.2007 - 09.2021
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Introduced children to educational games and activities to boost learning.
- Assisted in potty training and other daily hygiene activities to support child development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Education
Laupahoehoe High School
2003
Skills
- Family Involvement
- Parent and Student Communication
- Patient reception management
- Data entry
- Front desk operations
- Electronic charting
- Customer Service
- Medical software applications
- Adaptability and flexibility
- Time management
Timeline
Medical Office Receptionist
Dr Jeaniene TALLEY MD
09.2023 - Current
Teacher
Bring'em Young Academy
02.2023 - 09.2023
Front End Supervisor
Ross Dress For Less
10.2022 - Current
Sales Associate
Bath & Body Works
08.2022 - Current
Child Care Provider
Self-employeed
01.2007 - 09.2021
Laupahoehoe High School
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