Hi, I’m
CAROL FORREST
Jackson,TN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
years of professional experience
Work History
eHealth
VERIFICATION MEMBER ADVOCATE (MEMBER LOYALTY)
06.2021 - Current
Job overview
- Managed 50+ inbound calls daily, resolved issues, and explained plan benefits to existing members.
Mt. Zion CME Church
ADMINISTRATION ADMIN
01.2005 - Current
Job overview
- Delegated administrative tasks to executives and staff, overseeing calendars, travel arrangements, and expense reports.
Xtend Healthcare LLC
CONTACT TRACER ( MONITOR)
11.2020 - 05.2021
Job overview
- Assisted patients with appointment scheduling, referrals, prescription requests, and general inquiries.
Allstar Automotive
OFFICE MANAGER
10.2007 - 12.2009
Job overview
- Handled daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence.
Education
Jackson State Community CollegeJackson, TN
ASSOCIATES OF SCIENCE from Communications
Tennessee College of Applied ScienceJackson, TN
CERTIFICATE from In Administration Office Technology
Skills
- Business Development
- Account Management
- Conflict resolution
- Customer Success
- Troubleshooting
- Microsoft Office
- Paperwork Management
- Written Communication
- Operations Manager
- Quickbooks
- Data Analysis/Reports
- Insurance Information
- Quality Assurance
- Strategic Planning
- Project Management
- Team Leadership
- HIPAA Compliance
- Phone and Email Etiquette
- Medical Terminology
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Cash Handling
- Insurance Authorizations
- Data Entry
- Office Management
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Professionalism
Careerhighlight
Administration : Managed office operations, coordinated executive schedules and travel, and handled various administrative tasks.
Timeline
VERIFICATION MEMBER ADVOCATE (MEMBER LOYALTY)
eHealth
06.2021 - Current
CONTACT TRACER ( MONITOR)
Xtend Healthcare LLC
11.2020 - 05.2021
OFFICE MANAGER
Allstar Automotive
10.2007 - 12.2009
ADMINISTRATION ADMIN
Mt. Zion CME Church
01.2005 - Current
Jackson State Community College
ASSOCIATES OF SCIENCE from Communications
Tennessee College of Applied Science
CERTIFICATE from In Administration Office Technology
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