Carol Fountain
Pensacola
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced with secure cash handling, transaction accuracy, and customer interactions in financial settings. Utilizes organizational skills and attention to detail to manage high-volume cash transactions efficiently. Strong understanding of security protocols and customer service principles, ensuring smooth and trustworthy operations.
Overview
35
35
years of professional experience
Work History
Cash Management Service Teller
Loomis Armored US
09.2024 - Current
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Implemented best practices in maintaining confidentiality and safeguarding sensitive information pertaining to client accounts.
- Enhanced security measures for cash handling procedures, reducing the risk of theft or loss.
- Improved operational efficiency through proactive identification and resolution of potential issues within the teller area.
Card Services Representative
PSCU Financial Services
07.2023 - 07.2024
- Strengthened relationships with customers through empathetic listening and effective communication techniques.
- Contributed to a positive team environment, sharing knowledge, skills, and expertise with colleagues as needed.
Account Management Specialist
ADT LLC
01.2023 - 06.2023
- Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
- Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
- Provided account oversight, validating practices and verifying contract compliance.
- Worked independently with minimal supervision.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Account Services Representative
Everisepc
01.2022 - 07.2022
- Resolved account issues with strengths in research, problem-solving and solution development.
- Reviewed accounts regularly to assess adequacy of current coverage and identify sales opportunities.
- Updated and maintained account records to adequately track current revenue and stay on top of communications.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Customer Manager
Publix
11.2009 - 07.2022
- Managed scheduling and payroll and training a team of 50 associates
- Monitoring cash overage and shortages
- Monitoring bank deposits
- Making sure customers are being taken care of and making sure associates are providing Premier Customer Service.
- Handling customer complaints and returns
- Handling lottery
- Utilized active listening skills to quickly resolve problems and escalated larger issues to Store Manager.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Assistant Customer Service Manager
Albertsons Grocery Store
01.2000 - 03.2008
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Monitor bank deposits
- Balanced Tills
- Handling Customer Complaints and returns
- Making Change orders
Operator
First Data
03.1997 - 01.2000
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Resolved inquiries to consistently meet performance benchmarks.
Shift Leader
McDonald's
01.1990 - 01.1997
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift-based inventory receiving, auditing and restocking.
Education
High School Diploma -
Escambia High School
Pensacola, FL04.1990
Skills
- Data entry
- Accounts payable and receivable
- Scheduling and calendar management
- CRM and office management software
- Revenue Retention
- Account Verification
- Issue Resolution
- Dispute Resolution
Accomplishments
- Promoted from Customer Team Lead to Assistant Customer Manager, in less than 12-months
- CPR Certification
Education
other
Timeline
Cash Management Service Teller
Loomis Armored US
09.2024 - Current
Card Services Representative
PSCU Financial Services
07.2023 - 07.2024
Account Management Specialist
ADT LLC
01.2023 - 06.2023
Account Services Representative
Everisepc
01.2022 - 07.2022
Assistant Customer Manager
Publix
11.2009 - 07.2022
Assistant Customer Service Manager
Albertsons Grocery Store
01.2000 - 03.2008
Operator
First Data
03.1997 - 01.2000
Shift Leader
McDonald's
01.1990 - 01.1997
High School Diploma -
Escambia High School
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