Overview
Work History
Timeline
Generic

CAROL FRANCIS

Tampa,FL

Overview

27
27
years of professional experience

Work History

Senior HR Project Manager

Amgen
Tampa
01.2020 - Current
  • Assist in Production support testing of highly complex data issues
  • Provide solutions to upper management on a variety of Time, HCM and Payroll issues
  • Gather requirements for HCM business processes, reports, configuration and integrations
  • Implemented Workday Payroll and Time and Absence in US, Puerto Rico, Canada and Singapore (T&A only) in December of 2023
  • Assisted in project management throughout various phases of the project including project planning, creating testing and training plans and managing various stages of testing
  • Conducted multiple training presentations for the Time and Absence application
  • Worked and built relationships with various suppliers and team members by relying on communication and diplomacy to implement Workday Time and Absence and Payroll including Software supplier and integration partners
  • Performed technical and functional testing of Workday Payroll, Time and Absence
  • Mentored other team members on testing process
  • Staged data in Workday HCM including for International assignments, hires, terminations, transfers, regular rate of pay, 401K processing and equity transactions
  • Assisted in data conversion, integration and business requirement gatherings for the Workday Time and Absence and Payroll applications
  • Performed change impact analysis when new requirements were added to the project
  • Managed all aspects of the Time and Absence project including ensuring that the scope adhered to the SOW requirements.

Agile Project Manager

Centene Corporation
Tampa
01.2019 - 08.2020
  • Managing and monitoring Centene’s internal team’s data conversion tasks from ADP HR to Workday using SmartSheet
  • Leading the contingent worker data conversion from Fieldglass and Active Directory to Beeline, including performing detailed research regarding data issues
  • Responsible for managing and status reporting on the ‘keep the lights on work’ for various HR and Finance applications including ADP, Cornerstone on Demand, Oracle Financials and Taleo.

Manager of Application Development

QURATE RETAIL GROUP (formerly HSN & Home Shopping Network)
St. Petersburg
01.2017 - 01.2019
  • Managed ten person team
  • Responsible for managing projects for PeopleSoft Financials and HCM (total of ten modules), Perceptive Content, Kronos, Hyperion Planning and Essbase, Taleo Applicant Tracking and Onboarding, OrgPlus, MediaBin, AMS, a home-grown cable commission application and Bridgegate EDI for HSN
  • Managed projects for PeopleSoft HCM, Kronos, Lawson Financials and Taleo for our subsidiary, Cornerstone Brands
  • Led project team at HSN in the conversion from PeopleSoft HCM to QRG Workday allowing HR systems to be consolidated quickly with no unplanned downtime or loss of data
  • Created and managed the project plan for the testing of interfaces and data integrating between Coupa and PeopleSoft Financials into Payables, Asset Management and Project Costing modules
  • Direct input helped the project remain on time and saved $30K+ by not engaging a consultant
  • Directed technical implementation of new expense report application, Chrome River, at HSN, allowing all travel transactions to take place on one platform at QRG
  • Led the 9.1 PeopleSoft Financial and HR upgrade projects including database, server and tools upgrades culminating in an individual Vision award since project completed at a significantly lower cost, $500K+, than if performed by Oracle consultants
  • Coordinated the project for the migration of over ten applications to the new data center
  • This project was done on time and at a significantly lower cost than other similar applications within the company
  • Managed the implementation of Cornerstone Performance Management System, which helped eliminate many manual processes, reducing audit risk
  • Received team vision award due to meeting project milestones
  • Managed the SAP Concur Expense Management project for HSN and its’ subsidiary including all integrations to and from Concur
  • Moved from a paper based system to an online cloud solution
  • Led multi-team project in converting subsidiaries’ HR system to PeopleSoft HCM, allowing synergies between the two companies
  • Received a team vision award for project for accurately converting employees to the new system, while remaining on budget
  • Implemented eSettlements, an Accounts Payable self service module in PeopleSoft, on time and significantly under budget due to implementing with in-house resources instead of a consultant
  • Coordinated the project of merging the document management systems of HSN and subsidiary, reducing footprint of applications, as well as lowering annual maintenance costs by $15K+
  • Worked closely with business partners to gather business requirements to lead and manage the development of ongoing enhancements and bug fixes in the various applications
  • Managed the full software development life cycle (SDLC) implementation of various initiatives as project manager, which kept costs down on projects by $90K+ annually
  • Ex
  • New banks, new 401K vendors, new benefits providers, etc
  • Led the project to upgrade HSN’s Kronos application to the most recent version
  • Worked with internal Payroll business partners and managed outside, off-site Kronos consultants
  • Assumed ownership of subsidiaries’ Lawson Financials, HR, Kronos time keeping and Perceptive Content document management systems without any increase in headcount, saving $1M+ over ten years
  • Managed the PeopleSoft Financials Version 8.9 upgrade project, implementing the project on time and under budget with small team of only four
  • Coordinated the ImageNow Document Management System implementation project for Accounting and Merchandise Finance
  • Managed the implementation of Hyperion Essbase and Planning, within budget and on time
  • Led the project to create a custom chargeback module via a custom matching process, which eliminated hand keyed data and ensured that the vendor was accurately charged
  • Managed the implementation project of Taleo’s Applicant Tracking and Onboarding systems working closely with HR business partners and outside vendors.

Project Lead/Senior Software Engineer

QURATE RETAIL GROUP (formerly HSN & Home Shopping Network)
St. Petersburg
01.1998 - 01.2006
  • Gathered requirements to establish project scope and managed the various initiatives as well as the flow of work throughout the department
  • Worked with the business partners on establishing appropriate priorities
  • Functional contact for PeopleSoft Financials and Perceptive Content
  • Performed as the Team Lead and Project Manager on a PeopleSoft Version 8.4 upgrade
  • Implemented project on time and under budget and saved $120K+ by executing under the combined roles
  • Tested all user interfaces to be sure that they were consistently built, to help with ease of use for the end users
  • Debugged Crystal Reports, SQRs and Application Engines, allowing production support issues to be resolved in a timely manner
  • Managed and Coordinated the conversion of data from a newly acquired company’s financial systems and verified that data converted accurately, which allowed this company to begin using PeopleSoft Financials with minimal disruption to the business
  • Managed and Implemented the Perceptive Content Document Management System project (ImageNow) for Accounts Payable, HR, Finance and Legal
  • Provided user support on Accounts Payable, General Ledger, Accounts Receivable, Asset Management and Purchasing modules, which allowed the team to operate more efficiently, even with a small number of staff
  • Attended weekly project status meetings with IT upper management to report project status
  • Implemented PeopleSoft Accounts Payable, Accounts Receivable, Purchasing, Asset Management and Projects modules.

Timeline

Senior HR Project Manager

Amgen
01.2020 - Current

Agile Project Manager

Centene Corporation
01.2019 - 08.2020

Manager of Application Development

QURATE RETAIL GROUP (formerly HSN & Home Shopping Network)
01.2017 - 01.2019

Project Lead/Senior Software Engineer

QURATE RETAIL GROUP (formerly HSN & Home Shopping Network)
01.1998 - 01.2006

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CAROL FRANCIS