Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Gaither

Charlotte,NC

Summary

A pleasant personality and a customer-focused background, as well as community centric. Over the course of 18 years of experience, I've gained management expertise. Service-oriented manager committed to providing positive customer experiences in order to encourage loyalty and repeat business. Maintain efficient and smooth operations by providing effective leadership and team management at all levels. Team-oriented individual with a strong work ethic and advanced problem-solving abilities. Coach and train team to reach their next level. General Manager with a strong understanding of operations and business requirements. Customer-oriented General Manager with 5 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

18
18
years of professional experience

Work History

General Manager

Spinx
Greenville , SC
02.2021 - Current
  • Enforced quality assurance protocols to provide ideal customer experiences
  • Responsible for handling cash and preparing deposits.
  • Increase the annual profit through process optimization and improved training
  • Work closely with the Territory Manager and department heads to review activity, operating, and sales reports and make any necessary changes
  • Able to quickly and effectively resolve issues in order to increase customer approval
  • Instruct and coach FBM(food, beverage manager) on how to complete on going training for team to advance to the next level.
  • In charge of inventory purchases and restocking.
  • Ordering and completing weekly audits to track loss due to theft and waste
  • Ensuring that employees adhere to the company's policies, procedures, and strategies
  • Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues
  • In charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy
  • In charge of the team's schedule, keeping an eye on coverage requirements and individual strengths
  • Report directly to the company's Territory manager
  • Implemented full-scale business strategies that resulted in higher customer satisfaction and improved operational efficiency
  • Budget implementations, employee reviews, training, schedules, and contract negotiations were all things I was in charge of
  • Maintained a well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
  • I'm in charge of forecasting monthly sales and production
  • Mentored and motivated team members to achieve difficult business objectives
  • Devised and implemented cost-management procedures to keep spending on overhead and equipment under control
  • Create customer loyalty by tailoring promotions and products to the needs and budgets of my customers
  • Motivated, trained, and disciplined employees to maximize performance.

Property Management

Public Storage
Greenville
01.2007 - 02.2019
  • Successful at developing and improving training programs for employees at all levels
  • Good communicator, planner and conflict manager with advanced understanding of training needs for each individual
  • Training manager with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design
  • Training manager who achieves and exceeds targets and goals by implementing strategies that will improve staff performance, efficiency and morale
  • Proficient Training Manager willing and capable of effectively educating people in all job positions
  • Team-oriented self-starter bringing 9 years in training
  • Exceptional communication, analytical and organizational skills
  • Manager motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus-building and accountability
  • Interested in pursuing a career with a company that values and continues to build their employees.
  • Managed day-to-day activities involving tenants, subcontractors and report to District management.
  • Completed security forms to document losses of property or personal injury.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Partnership with Budget truck rentals, working closely to optimize customer satisfaction

Education

GED -

Greenville Technical College
Greenville, SC

Skills

  • Customer focused
  • Communication skills
  • Budgeting and cost control strategies
  • Policy/program development
  • Leadership and team building
  • Hard-worker/Goal driven
  • Supervision and training
  • Team Player
  • Inventory management
  • Performance improvements
  • Workflow planning
  • Calm under pressure
  • Training and development
  • Team leadership strength
  • Labor cost controls/Expense control
  • Profit and loss accountability
  • Safety assurance/Food safety(SC National registry)
  • Operations management
  • Budget development
  • Purchasing and planning
  • Staffing
  • Problem resolution
  • Sales
  • Recruiting and Hiring
  • Customer relationship management
  • P&L Management
  • Schedule management
  • Customer experiences
  • Leader
  • Vendor Negotiations
  • Merchandising familiarity
  • Vendor partnerships
  • Financial document control
  • Staff development
  • Supply Chain Management
  • Start-Ups and Acquisitions
  • Inventory control
  • Staff motivation
  • Budgeting
  • Public relations
  • Profit and Loss
  • Troubleshooting expertise

Timeline

General Manager

Spinx
02.2021 - Current

Property Management

Public Storage
01.2007 - 02.2019

GED -

Greenville Technical College

Similar Profiles

CREATE PROFILE
Carol Gaither