At North Alabama Vector Control, LLC, I leveraged my office management and organizational skills to enhance team productivity by 30%, streamline operations, and significantly reduce overhead costs. My adeptness in customer service and administrative support fostered a cohesive, efficient workplace environment, emphasizing confidentiality and strategic decision-making. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Proactive and meticulous Office Manager with over 10 years of experience in Franchise industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
North Alabama Vector Control,LLC
03.2017 - 12.2024
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Managed senior-level personnel working in marketing and sales capacities.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Associate of Applied Science - Office Management
Snead State Community College
Boaz, AL
05.1994
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Data Entry
Customer Relations
Billing
Administrative Support
Payroll Processing
Bookkeeping
Credit and collections
Mail handling
Human Resources
Staff hiring
Team Bonding
Computer Skills
MS Office
Decision-Making
Problem Resolution
Good Judgment
Hiring and Training
Task Delegation
Certification
[Area of certification] Training - [Timeframe]
Languages
English
Full Professional
English
Professional Working
Interests
I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Drawing and Painting
Timeline
Office Manager
North Alabama Vector Control,LLC
03.2017 - 12.2024
[Area of certification] Training - [Timeframe]
Associate of Applied Science - Office Management
Snead State Community College
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